Data Entry Information
Resume:
Priscilla Robinson
Franklinville, NJ
*************@*******.***
Work Experience
Backgrounds Analyst
Comprehensive Screening Solutions - Gibbsboro, NJ January 2018 to July 2018
Processing third party background checks.
Verifying past employment/education/motor vehicle check/criminal history/references through proprietary and online platforms.
Maintaining spreadsheets of training records and follow ups.
Correspondence with applicants and clients via phone, email, mail and fax to obtain necessary information and documentation.
Ensuring accuracy of all documents required to successfully complete background screening.
Benefits Counselor - Temporary/Seasonal
Willis Towers Watson - Mount Laurel, NJ October 2017 to December 2017
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents, amendments or online knowledgebase tools, etc.
Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member.
Maintain diplomacy and tact while dealing with upset or escalated callers.
Maintain and document complete and accurate call and case notes.
Respond professionally to customer inquiries/complaints received via phone, email or other communication channels.
Public Records Researcher
Vertical Screen, Inc - Mount Laurel, NJ January 2013 to May 2017
Processing third party background checks.
Responsible for training and assisting new hires.
Corresponding with clients via email/call/mail/fax to resolve issues and estimated completion dates.
Contact applicants to obtain necessary documents for our clients.
Verifying legitimacy of all documents through schools, courts and past employers.
Maintaining spreadsheets of training records and state rule changes.
Review and evaluate documentation and information needed for the background screening process.
Maintain and document detailed notes in system regarding correspondence with applicants and clients.
Claims Processor
US Vision, Inc. - Blackwood, NJ April 2012 to January 2013
Processed vision insurance claims by verifying coverage and accuracy of each claim.
Assisted stores with pricing issues and eligibility verifications.
Assisted other departments with data entry and other miscellaneous tasks.
Filing and organizing completed and pending claims.
Frequent communication with stores and insurance companies via email, mail, and phone.
Education
GED October 2008
Gloucester County College
Sewell, NJ
Contact this candidate