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Customer Service Representative

Detroit, Michigan, United States
31,000.00 per yr
February 05, 2019

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Joseph Pickett

***** ****

Detroit, MI *****

248-***-**** or 313-***-****

Executive and Expert Banking Professional and Customer Service Representative with over 10 years of experience serving as a financial improvement consultant. Functioning as a lead expert relating to accounting and budgeting activities in the analysis and interpretation of financial statements and reports. Possesses an extensive background in personnel supervision, financial technical advice, accounts

payable, consulting, and compliance. Knowledgeable in executive administrative procedures and practices including governing budget, procurement, policies, personnel, loan payments, and resources. Authorized to work in the US for any employer

Work Experience

Teller / Member Service Rep.

Motor City Co-op Credit Union - Warren, MI

November 2005 to Present

Prepare monthly reports for budget meetings to manage cash flow and profitability of the Credit Union as well

as revenue performance reporting for leadership and clients.

Establish, implement and execute full project plans for project teams including: objectives, milestones,

priorities, teams, calendar and nature of deliverables.

Manage and monitor project team progress as well as regularly update stakeholders on potential overruns and

changes; re-negotiated timelines and budgets if necessary.

Responsible for tracking and posting payments from various sources and ensured accuracy of all daily

deposits and reports for management review.

Processed various types of client accounts and services, reviewed documentation relating to accounts,

opened and closed demand deposits and/or savings accounts,check encoding and ATM balancing Education

Some college

Oakland Community College 1 1/2 years


Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook, Access) Acrobat, Adobe, SPSS, Performing Statistical Sales Research & Analysis Primavera, & GUI Account Software Canon Image Formula CR190i ( For proof reading checks ) (10+ years), Customer Service Representative, Customer Service, Credit Union, Bank Teller

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