ac8ebt@r.postjobfree.com – 412-***-****

Michael L. Allen

I'm actively seeking a position to show my excellent, stellar customer service skills. Demonstrate a sense of urgency in a busy call center environment in both retail and telecommunication industries. Demonstrate outstanding problem solving and active listening skills with the ability to defuse difficult customer situations with tact and ease.

WORK EXPERIENCE

Fiber Solution Analyst

Verizon – Pittsburgh, Pa – October 2016 to September 2018

• Top 50 in the region for customer satisfaction

• Resolved all customer issues, and recommended products and services to enhance overall experience

• Worked closely, with dispatch, and upper management to ensure that metrics are met.

. Gross over 100,000k in revenue for the company.

Customer Account Executive

Comcast, Baltimore Md - Baltimore, MD - October 2013 to February 2014

• Applied problem solving skills daily to resolve client issues with our services.

• Assisted 40-50 customers a day throughout the Mid-Atlantic Region.

• Ability to provide stellar customer service, and still focus on business needs.

Telesales Support Helpdesk

Time Warner Cable - Columbia, SC - February 2011 to August 2013

• Promoted to this position after a year as an Entry Level Technical Support Agent.

• Assisted Telesales Agents with order entry issues on two different order entry systems.

• Multitasked daily using numerous call center applications

• Met key performance metrics and goals on a daily basis.

EDUCATION

Information Technology

University of Phoenix - Columbia, SC