Human Resources Graduate - 2018
Resume:
***********@*****.***
CHAMUNDEESWARI VAIDYANATHAN
SUMMARY A skilled HR Management Graduate, trained in technical recruitment and possessing high proficiency in Microsoft Office looking for a challenging opportunity.
RECRUITMENT
HUMAN RESOURCES
BANKING YEARS
YEARS
YEARS CUSTOMER SERVICE
ADMINISTRATION
MS OFFICE YEARS
YEARS
YEARS
SKILLS & ABILITIES • Specialized in Boolean search for sourcing candidates, review resumes and pre-screening candidates for contract and permanent roles.
• Exceptional knowledge in working for technology based roles in various industries such as, Banking/financial, Capital Markets and Insurance.
• Strong understanding of human resources processes.
• Knowledge on filtering candidates for various cutting edge technologies.
• Web recruitment tools: LinkedIn Recruiter, Monster.
• Good knowledge in Google Products – G Suite, Google Calendar and Docs, MS Office Package: MS Word, MS Excel, MS PowerPoint, MS Outlook.
• Strong customer service and ability to connect with people.
EDUCATION • HUMBER COLLEGE, TORONTO, P.G. DIPLOMA HUMAN RESOURCES MANAGEMENT, 2018
• WORKING TOWARDS ATTAINING CHRL CERTIFICATION
• SRM ARTS & SCIENCE COLLEGE, INDIA, B.SC. VISUAL COMMUNICATION, 2004
EXPERIENCE TELEPERFORMANCE CANADA, TORONTO
Customer Service Representative, May 2016-Present
• Addressed customer inquiries in a timely and accurate fashion.
• Acted as a financial advisor on behalf of the leading banking client.
• Provided accurate and appropriate answers and troubleshoot issues.
• Built customer loyalty with follow-up calls to the customers who reported issues.
• Maintained extraordinary high sales that resulted in graduating to high challenging campaigns
• Delivered consistent high KPIs such customer satisfaction and call quality.
RANDSTAD CANADA, TORONTO
HR & Recruitment Intern, Sep 2018-Dec 2018
• Sourced IT professionals for Web, Desktop and Mobile technologies in Banking, Finance, Capital markets, Wealth and Asset Management.
• Reviewed resumes & Pre-screened suitable candidates from internal database (Connect), social media/online job boards - LinkedIn Recruiter, Monster.
• Support Account Managers and Recruiters to source best-fit candidates.
• Actively involved in supplier calls to gather requirement for the jobs.
• Participated in telephonic candidate interviews with recruiters.
• Successfully sourced top caliber candidates resulting in quality hires for Solution Architecture, Data Analytics and Management, Business Intelligence, Project Management, Operations, Software Development, Network Security, System Administration, Cloud Platform, UX/UI, etc.
• Manage schedules in Google Calendar and tracking sheets in Google Docs.
WORKING WOMEN COMMUNITY CENTER, TORONTO
Administration Volunteer, 2015-2016
• Responsible for generating monthly reports for volunteer attendance.
• Prepared half yearly & annual budgeting report.
• Maintain a record of petty cash account.
• Coordinated in the events such as Information fair, Forum Discussions.
• Manage multiple tasks and prioritize depending on the urgency of the tasks.
ACTION FOR NEIGHBORHOOD CHANGE, TORONTO
Community Events Volunteer, 2015-2016
• Responsible for generating monthly reports for volunteer attendance.
• Prepared half yearly & annual budgeting report.
• Maintain a record of petty cash account.
• Coordinated in the events such as Information fair, Forum Discussions.
• Manage multiple tasks and prioritize depending on the urgency of the tasks.
IFB SERVICE CENTRE, CHENNAI INDIA
Office Administrator, 2013-2014
• Answering incoming calls in a professional manner.
• Act as a point of contact for company policy and practices for the employees.
• Filed and maintained over 20 employee’s timesheet and work log on MS Excel.
• Interact with customers for complaints and follow-up with them post service.
• Update inventory of spare parts and place order as needed.
• Maintaining suitable and sufficient office stationary levels.
• Schedule service team to attend customer issues and regular maintenance.
GENESIS INDIA PRIVATE LIMITED, CHENNAI INDIA
Project Consultant, 2010-2012
• Created web applications on pre-defined templates with XML.
• Worked alongside developers, project managers to review all relevant stages of deliverable life cycle to define and schedule tasks.
• Gathered requirements by conducting requirement workshops and brainstorming sessions.
• Report and present the project status in the regular meetings.
• Ensure that quality and functional specification is achieved and handover deliverables.
MVS SOFTECH PVT. LTD., CHENNAI INDIA
Flash Programmer, 2005-2009
• Created an educational program in Adobe Flash.
• Created main application engine and the slides that are loaded in it.
• Played an intermediate role between design, programming and quality team. Answer the queries put forth by the developers.
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