Customer Service, Office Assistant

McClain Miles 980-***-**** *******.*****@*****.***

*** ***** *** ***., **** Beach, NC 28449

Education

May 2018- still enrolled

University of Alabama at Birmingham- BA in Marketing August 2015- May 2017

SUNY Purchase College, Purchase NY - BFA in Acting August 2014- May 2015

North Carolina School of the Arts, Winston-Salem, NC -High School Diploma Skills

● Punctual and detail oriented.

● Articulate and friendly.

● Excellent organization and scheduling skills.

● Experience with multi-line phone systems, Word Processing, Spreadsheet, and Microsoft Office. Experience

August 2018- January 2019 Reid Leonard ********@****************.*** 980-***-**** Piedmont Players Theatre, Inc., Salisbury, NC -Office Manager

● Scheduled auditions, classes, rentals, receptions, and appointments for customers and staff members.

● Coordinated volunteer opportunities and provided instruction on duties.

● Hosted and planned “Opening Night” receptions for the company’s theatre productions.

● Worked with the Rowan-Salisbury School System to schedule K-12 field trips to see Youth Productions at the theater.

● Made visits to Rowan-Salisbury schools to present information about Piedmont Players’ Youth Programs offered throughout the year.

● Reported bank account balances and bills that needed to be paid to the Finance Committee and Treasurer of the Board of Governors.

● Assisted in writing grants to local foundations. April 2018- August 2018 Alison Davis ******@***********.*** 866-***-**** Oral Reconstruction Foundation (Biohorizons), Birmingham, AL -Office Assistant

● Approved Continuing Education Credits through the Academy of General Dentistry for attendees of Educational Events.

● Created Verification of Course Attendance Certificates, using Excel and Word Processing.

● Mail merged documents and sent to corresponding Sales Representatives/ Course Attendees.

● Setup Continuing Education Courses and Events by communicating with Sales Representatives, Event Speakers, and Biohorizons’ Marketing, Accounting, and Distribution Teams.

● Filled out Literature and Sponsorship Requests and submitted to ORF Directors for approval. February 2018- March 2018 Alice Bucaille 917-***-**** Full-time Nanny, Brooklyn, NY - Caregiver

● Provided after school care for two children, ages 7 and 4.

● Promptly took the girls to and from extracurricular activities, and brought them home safely by means of public transportation.

● Fixed meals, looked over homework, and scheduled playdates.

● Relayed information from the girls’ teachers to parents about their performances in class.

● Effectively worked with parents to determine expectations of the girls’ behavior and responsibilities. January 2018- March 2018 Supervisor:Alex Russell 310-***-**** Brooklyn Label, 180 Franklin Ave Brooklyn, NY 11222 - Hostess

● Kept seating chart and hostess stand organized.

● Provided friendly service as customers entered restaurant.

● Answered phones, taking carryout orders and scheduling reservations.

● Kept server rotation fair and helped servers by setting up and bussing tables.

● Greeted customers, answered questions and made suggestions about menu. August 2017- November 2017 Supervisor- Bill Box 205-***-**** Green Valley Drugs, 1915 Hoover Ct. Hoover, AL 35226 - Customer Service Representative

● Took prescription refills over the phone and relayed information to pharmacist.

● Organized and checked out prescriptions from will-call for customers.

● Took inventory of over-the-counter products.

● Price checked and organized products on the shelves. September 2015- April 2017 Supervisor: Liz Hyland 914-***-**** Bob Hyland’s Sports Page Pub, 200 Hamilton Ave. White Plains, NY 10601 - Server

● Greeted guests and presented them with menus at their tables.

● Presented daily specials and happy hour deals to customers upon greeting them.

● Served food and beverages, while checking in regularly with guests.

● Took necessary actions to resolve customer dissatisfaction.

● Performed opening and closing duties efficiently to prepare restaurant for the following shift. May 2016- June 2017 Supervisor: Myles Foshee 205-***-**** Mugshots Bar and Grill, 1919 Kentucky Ave. Vestavia, AL 35216 - Server and hostess

● As hostess, kept seating chart and hostess stand organized.

● As hostess, provided friendly service as customers entered restaurant.

● As hostess, kept server rotation fair and helped servers by setting up and bussing tables.

● As server, greeted customers, answered questions and made suggestions about menu.

● As server, relayed food and beverage orders to kitchen and bar staff.

● As closing server, made sure other servers performed their assigned side work before their shift ended.

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