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Customer Service Care

Location:
Regina, SK, Canada
Posted:
February 07, 2019

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Resume:

CAREER OBJECTIVE:

Working in a challenging environment with little or no supervision and contributing meaningfully to the growth and success of the organization by developing an effective, innovative skill in solving dynamic issues with ease and paying attention to details.

SKILLS AND ABILITIES:

Very proficient in MS Word, MS Excel & Oracle 10g DBA

Honest and reliable as one of Jehovah’s witnesses

File management using latest software like File maker, DMZ, EDMS, Documentum, Oracle 10g,etc

A quick learner and adjust fast with a new team

Well Organized and able to coordinate a team effectively

Able to take on new tasks and activities with little or no supervision

PROFESSIONAL CERTIFICATION: Oracle Database Administrator (Oracle 10g DBA)

Certified Document Controller (Lonadek Institute)

Institute of Leadership Management Certified (ILM) UK

Certified Internal Auditor (Lagos Nigeria)

Managing multiple priority projects/ Deadlines (Houston Texas, USA)

B.Sc. Computer Science

World Education Service (WES) Report

WORK EXPERIENCE:

November 2017 – Till Date ACCESS COMMUNICATIONS CO-OPERATIVE LIMITED

Position: TELESALES/SALES REPRESENTATIVE

Responsibilities:

Closing sales leads and making outbound cold calls and follow-up calls to potential and existing customers in order to sell new services and cross-sell/up-sell to existing customers.

Overcoming objections of prospective customers.

Emphasizing product/service features and benefits and quoting prices

December 2016 – December 2017 FEDEX GROUND CANADA

Position: PACKAGE HANDLER/CUSTOMER CARE

Responsibilities:

Classify, code, cross-reference, log and label packages

Taking the telephone calls and addressing customer issues

Packaging goods and contacting customers for pick up

February 2011 – 2016 KAZTEC ENGINEERING LIMITED

Position: DOCUMENT CONTROLLER/CUSTOMER SERVICE REP

Responsibilities:

Maintain efficient flow of documentation between the project, its partners and contractors

Meeting Customers and clients and caring for front desk activities

Electronic filing and archiving of project official documentations such as Minutes of Meeting, Project Notes, Progress Reports, and Document Circulation etc

Classify, code, cross-reference, log and store records

Taking the telephone calls and addressing customer issues

February 2008 – January 2011 POINT ENGINEERING LIMITED

Position: CUSTOMER SERVICE REP/DATABASE ADMIN COORDINATOR

Project Executed: USAN DEEP WATER FIELD DEVELOPMENT PROJECT (TOTAL E&P)

(Sub-sea Engineering)

OML 123 INSTALLATIONS OF SUBSEA PIPELINE & TOPSIDES

Responsibilities:

Keeping documents current and maintaining the associated databases accordingly

Working within the team and through Corporate Policy to establish and maintain appropriate Information Management procedures (including record keeping and reporting requirements)

Interface with third-party engineers and constructors to coordinate distribution and control of documents generated during the life of a project

Provide for quality document assurance checks to be performed at the appropriate stages of completion in accordance with project/department requirements

Compile statistics and reports on activities within records management services

Label, prepare and transfer information files according to established records management life-cycle procedures and schedules

Maintain access lists for security classified records

2006- 2008 HOSSANA TECHNOLOGIES LIMITED

Position: INFORMATION MANAGEMENT / CUSTOMER SERVICE REP

Responsibilities:

Taking the telephone calls and addressing customer issues

Develop document inventories and maintain indexes for classification systems

Classify, code, cross-reference, log and store records

Maintain access lists for security classified records

Packaging of Bids/Tender to clients

Keeping stock and distribution of stationeries for project team members

SPECIFIC PROJECTS INVOLVED IN AS DATABASE ADMIN/DOCUMENT CONTROLLER

HOSSANA TECHNOLOGIES LIMITED

SPDC - MINOR CALL-OFF CONTRACT FOR DESIGN/DRAWING SERVICES (PIPELINES AS-BUILT)

NIGERIA – OML 100 - FSO UNITY OILY WATER TREATMENT UPGRADE

HOBBIES/VOLUNTEER EXPERIENCE:

Working as a volunteer in International construction and Relief works, Reading, Traveling, Meeting people, Football, Swimming and Enhancing my Knowledge by playing with Excel, Microsoft outlook, working with the Road safety Volunteering team, etc.

REFERENCES: Available on Request



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