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Guest Service Officer

Dubai, Dubai, United Arab Emirates
February 07, 2019

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Randy Sincero Bonhardt

Address: Sahari Village, Ras Al Khor, Al Awir

Dubai, United Arab Emirates

Contact Number: 052-*******

Passport Number: EC2579629

Email Address:

Date of Birth: August 22, 1979

Citizenship: Filipino

Sex: Male

Civil Status: Married

Visa Status: Residence Visa / Employment


To be able to work fulltime in a good Company that gives value to their employee. To apply and share my knowledge in different diversion. To handle responsibility that the company in-trusted me. To practice, apply my skills and creativeness at the work.

Characteristics and capability

: Able to work under pressure and can work without supervision

: Computer literate, Microsoft office, windows, PowerPoint and etc.

: Can organize office administration work and office report filings

: Smart in practical ideas at work and very polite, punctual, and very friendly

: Responsible, Patient, Observant, Hardworking and very flexible


Guest Service Officer

Ice Rink Department

Hyatt Regency Hotel and Galleria

Diera, Dubai, United Arab Emirates


Answer telephone calls from guests for queries

Entertain guests for skating, lessons and other bookings

Such as, Groups and Birthday Parties.

Doing Administrative work, encoding all daily sales and filing daily reports

Booking and Arrange coaches schedule for their lessons

Call the Guests to remind their booking lesson

Cashiering and sending email report to the Hotel Manager


Hyatt Regency and Galleria

Housekeeping Department

Al Hoboob Cleaning Services Agency

Room Service Attendant / Housekeeping

May 11-2011 to May 10-2013

Diera, Dubai, United Arab Emirates

Duties and Responsibilities:

Order Taker, telephone operator and office administrative works

Room attendant / Guest service

Make bed and do dusting, arrange the guest items.

Replenish supply bedside and bathroom side.

Vacuuming the bedroom side and bathroom side.

Maintain cleanliness in the pantry and corridor.

Offers guest assistance when needed whenever possible.

Complies with all the safety and security policies in accordance with company standards.

Reports maintenance issues to order taker or assigned team leader or supervisor.


LAGUNA GARDEN CAFÉ / Fine Dining Restaurant & Function Hall

Chef, Reliever all Department and Butchery Chef Food

Production In-charge

Cebu, City Philippines

March 4– 1996 – September 30 – 2010

Manning in Opening of Franchise in different big cities in the Philippines

Teach and Train newly Hired manpower, HRM practicums and culinary students in basic cuts, slice and Method of basic Cooking.

Receive Stocks and Handling Quality Control of raw materials for Food Preparation and productions.

Mess ‘n plus stocks before operations.

Slice and cut dishes according to the menu standard.

Maintain food safety, cleanliness and sanitation in the area

First in/first out to prevent bad order

Dispatch order of guest, keep and maintain quality of menu.

Monitoring Food Production, portioning, storing keeping to the right storage area and always inventory row materials to prevent out stocks.

Costing, portioning and food production.

Always apply HACCAP.


Tertiary Education

Bachelor of Computer Science June 1998 - 1999

University of Cebu, Philippines


Maritime Training Course or SOLAS July 2 – July 10, 2010

University of Cebu

Mambaling, Cebu City, Philippines

Secondary Education

Loyola High School 1993-1997

Olutanga, Zamboanga Del Sur

Primary Education

Kalenis Elementary School 1986 – 1992

Calais, Olutanga, Zamboanga Del Sur

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