Jill St. Germaine

Middleton, ID ***** • ac8dzs@r.postjobfree.com • 208-***-****

Qualifications Profile

Self-motivated customer service professional

Goal-oriented self-starter who excels in the areas of upselling, cold-calling, and customer retention.

Friendly and personable professional with exceptional communication skills, adept at educating clients on products and services to ensure customer satisfaction.

Driven problem solver capable of quickly addressing complaints and improving customer relations.

Professional Experience

Sykes – Boise, ID

Technical Support, July 2018 to December 2018

Delivered superior customer service to customers who use Google Nest. First call resolution on technical issues related to product. Recognized two months with incentive awards.

Dollar Tree – Caldwell, ID

Customer Service Representative / Cashier, November 2017 to 7/2018

Communicate extensively with clients to provide accurate information about products and execute transactions. Quickly resolve complaints, ensuring appropriate changes are made and recorded to resolve problems.

Selected Contributions:

Recognized by management for going above and beyond customer expectations in service delivery.

Various Clients – ID, OR, WA, & HI

Mystery Shopper, December 2009 to Present

Evaluate customer service, compliance to business standards, and safety of 50+ businesses in various industries, including airports, post offices, banks and credit unions, restaurants, gas stations, car dealerships, carpet cleaners, furniture stores, etc. Report on findings to develop online ratings / reviews and influence process and service changes to improve these businesses.

Selected Contributions:

Earned Gold Status for passing a test designed to determine the shoppers’ knowledge of customer service.

Idaho Neighborhood Solutions – Boise, ID

Inbound Lead Generator, August 2017 to November 2017

Led numerous projects targeted toward generating and pursuing new leads to expand customer base. Consistently delivered expert customer service, fostering lasting relationships for sustainable revenue growth.

National Marketing Solutions – Caldwell, ID

Telemarketer / Appointment Scheduler, April 2014 to December 2015

Identified new business leads and executed cold-calling duties. Persuaded potential customers to purchase services and set appointments with potential clients for service delivery.

Additional experience-Retail Sales Representative/cashier for Macy’s, JC Penney, Lamonts, Peoples and Mervyns.

Banking Officer for First Interstate Bank.

Professional Women of the Year, Credit Women International