Engineer Customer Service
Resume:
Richard Ginter
Murrells Inlet, 29576
**********@*****.***
I have relocated and am interested in starting a new career path. I have very good customer service skills, which can be applied in many job opportunities. I have very good computer skills. I am adaptable to manage many different types of programs. The below is the field I worked in for over the last 42 years. Before this I also was a manager of a record store in Brooklyn. I also was a manager of the shipping department for a cruise line. Senior Computer Technical Engineer with over 40 years of experience, working on a broad range of equipment and software. Over 4 years of technical service management experience dealing with large consumer base and staff supervision.
EXPERIENCE:
Maintech
Cranford, NJ
Technical Service Engineer, 2011 – 2018
§ Utilized extensive knowledge from previous work experience in all situations
§ Knowledge of troubleshooting HP Servers, Dell Servers, IBM Servers and Products
§ Worked on various servers listed above at major banking and financial institutions.
§ Supported various Fortune 500 companies data centers BellMicroproducts
Edison, NJ Technical Services Manager, 2001 – 2011
§ Spearheaded sales initiative to obtain multiple service contracts while overseeing 5 million dollars of existing service agreements.
§ Maintain daily cost-effective inventory and supply chain procedures with regards to the firm’s budget and operations.
§ Delegate and mentor daily responsibilities of 12 engineers to optimize workflow. Senior Technical Services Engineer, 1994 – 2000
§ Utilized extensive knowledge of HP Products and Disk Arrays while troubleshooting some of the firm’s largest clients.
§ Individually responsible for maintenance of 2 million dollars operating systems at Bloomberg. Digital Equipment Corporation
New York, NY Computer Technical Engineer, 1979 – 1994 District Environmentalist
Responsible for installing and maintaining a variety of equipment. Selected and trained as an Environmental Specialist for the New York District.
§ Held interim management positions in several departments throughout the firm
§ Three year recognition award for excellent customer relations
§ Recognized as Top Seller in customer service
§ Awarded as Outstanding Field Service Engineer
T.R.W
Seaford, N.Y. Computer Technical Engineer, 1977 – 1979
§ Maintained and service computers networked to point of sales cash registers
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