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Customer Service Executive

Location:
Brampton, ON, Canada
Posted:
February 04, 2019

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Resume:

Karen Ann Thomas

** ****** ******

Brampton ON

L6Z2X5

Telephone# 647-***-****

SUMMARY OF EXPERIENCE

More than 10 Years Recruitment/HR/Consulting in Executive Search in the following industry: Supply Chain & Logistics, IT, Telecommunication & other MNC Services Industry.

Experienced in the full range of recruitment tasks client acquisition, industry mapping, search (headhunting), screening of candidates, short-listing, and closure.

General office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping

Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Creative, proactive and self-directed Professional with the ability to interact with all levels of management.

PROFESSIONAL EXPERIENCE

Senior Recruiter (Canada)

Linxus Group

March 14, 2016 – January 20, 2017

Responsibilities

Performs recruitment search for temporary and permanent roles

Sourcing of candidates, screening, interviewing, evaluation, facilitation and guidance on final selection and placement of personnel for the clients.

Looks into process improvements, changes and implementation and makes sure that there is proper alignment and adherence.

Conducts and performs job offer meetings to all incumbents who are approved for hiring.

Facilitates and conducts orientation to new employees

Manage pre employment requirements

Acts as admin for the company

Sourcemax Inc (Philippines)

Sr. Consultant

January 2013 – December 2013

Responsibilities

Performs Executive Search for all business sectors nationwide

Full spectrum of the recruitment process from identifying and understanding client needs, headhunting prospective candidates, initial phone screening, interviewing face to face, background reference checks as well as managing job offers for both clients and candidates

Conducts training for new consultants as well as provide retraining to present consultants in response to changes in economic environment and innovative search strategies.

Looks into process improvements, changes and implementation and makes sure that there is proper alignment and adherence to ensure competitiveness within the organization

Singapore Recruitment (Singapore)

Recruitment Operations Director APAC & Japan

January 2009 – September 2012

Logistics Recruitment Singapore Pte Ltd

Regional Recruitment Specialist

July 2007- August 2009

Responsibilities

Responsible for developing and implementing project work plans including pre-planning items including but not limited to: overall strategy; resource plans; financial plans; tasks lists; client meetings.

Accountable for designing and/or delivering to customer SLA's

Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals,

Reviewing risk and quality plans to ensure continuous improvement plans are identified and implemented

Building deep relationships with our customers

Accountable for building and maintaining a high performing, experienced team focused on customer's deliverables (low turnover)

Responsible for mentoring, coaching and developing team

Performs Executive Senior Level Management recruitment selection activities on all Asia Pacific countries.

Full spectrum of the recruitment process from identifying and understanding client needs, headhunting prospective candidates, initial phone screening, interviewing face to face, background reference checks and managing job offers for candidates

Process & Create Advertisement for Job Vacancies via various channel

Diversified Technology Solutions International Inc. (DTSII) - IT Service Provider

Sr. Human Resources Consultant (Philippines)

May 2004 – June 2007

Responsibilities

Perform all recruitment and selection activities; from sourcing, interviewing, testing and interpretation for rank & file to Executive positions clients.

Handles all Non-Technical Supervisory and Executive positions as well as technical recruitment to multinational companies i.e. Accenture, SunMicro Systems, Avaya, JPMorgan Chase, Convergys, Philip Morris, CMG etc.

Makes sure that targets are met for different hiring requirements in a given deadline without sacrificing process and quality of candidates being endorsed.

Implement Human Resource policies for manpower planning through compensation and benefit programs

Attends job fairs, creating advertisements for print ad, website listing for marketing purposes

Performs client management and acquisition of new clients

Looks into process improvements, changes and implementation

Coordinates with hiring manager’s to ensure the right fit for the manpower requirement

Assist in the ISO certification process

Conduct and provide Management Assessment results & interpretation

Heads up calibration with Training, Quality and Operations.

Proposed and looks into the development of the Human Resource Curriculum

Manage and enhance employee relations

Spearhead company events to increase employee satisfaction survey

Performs timekeeping for Engineers assigned to clients for billing purposes and compensation.

Submits revenue report to Country Head on a weekly basis

People4People (a division of Q2 Executive Search Inc.) - Consulting Firm

Recruitment Officer

May2002 – May 2004

Responsibilities

Responsible in directly overseeing and instituting all Manila recruitment functions and procedures such as sourcing of candidates, screening, interviewing, psychometric profiling, evaluation, facilitation and guidance on final selection and placement of personnel for the clients.

Supervises and monitors planning and implementation and production of the Manila Recruitment Group

Makes sure that targets are met for different hiring requirement given a certain deadline without sacrificing process and quality of candidates being endorsed.

eTelecare Global Solutions

Call Center

Recruitment Specialist

September 2001 – January 2002

Responsibilities

Makes sure that targets are met for different hiring requirement given a certain deadline without sacrificing process and quality of candidates being endorsed.

Conducts phone interviews and role plays for customer service associate applicants

Assist in conducting test administration

Monitors the daily statistics of each Recruitment Specialist (e.g. passed phone interview, passed skills test, no shows, failed communication skills, failed I.Q., etc.)

EDUCATION

Bachelor of Science in Psychology

St. Scholastica’s College

Leon Guinto St. Malate Manila

1997-2001

Bachelor of Arts in Guidance & Counseling

St. Scholastica’s College

Leon Guinto St. Malate Manila

1997-2001

Reference Made Available Upon Request



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