Terry Wassell
Steger, IL
ac8dxr@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Desktop Support Technician
Conifer Health Solutions - Tinley Park, IL
January 2012 to January 2019
- Ability to work out of a ticketing system and manage multiple tasks
- Experience taking support calls and providing remote support, supporting up to 200 local and 100 remote users. Utilized WebEx, Team Viewer, and Go To My PC to assist remote users
- Working knowledge and experience troubleshooting Windows 7 and Windows 10
- Working knowledge and experience with application support (installation, troubleshooting, configuring, updating) Experience supporting MS Office 2010, 2013, 2016
- Experience with user and computer management in Active Directory
- Ability to work on multiple priorities and/or projects simultaneously
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, laptops, printers, scanners, projectors, conference systems, and associated peripherals (Cisco conference & phones. Avaya and Plantronics phones)
- installs and supports both hardware and software components for users
- Provide level 1 technical support and incident management service desk functions
- Diagnoses and resolves product performance problems
- Ensures user satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Instruct users in the operation and maintenance of the system
- Excellent listening and communications skills, both verbal and written
- Strong customer relationship skills
Printer Copier Repair Technician
Impact Networking, LLC - Chicago, IL
January 2009 to January 2012
Copier and printer repair: Konica, Kyocera, HP.
Education
Bachelor's in Business
Governors State University - University Park, IL
December 1999
University Prep in Pre-Engineering
Black Hawk College - Moline, IL
High school or equivalent in College Prep
United Township High School - East Moline, IL
Skills
Desktop Support, Help Desk, Printer & Copier Repair, Accounts Receivable, Adjunct College Instructor