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Desktop Support Active Directory

Steger, Illinois, United States
February 04, 2019

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Terry Wassell

Steger, IL


Authorized to work in the US for any employer

Work Experience

Desktop Support Technician

Conifer Health Solutions - Tinley Park, IL

January 2012 to January 2019

- Ability to work out of a ticketing system and manage multiple tasks

- Experience taking support calls and providing remote support, supporting up to 200 local and 100 remote users. Utilized WebEx, Team Viewer, and Go To My PC to assist remote users

- Working knowledge and experience troubleshooting Windows 7 and Windows 10

- Working knowledge and experience with application support (installation, troubleshooting, configuring, updating) Experience supporting MS Office 2010, 2013, 2016

- Experience with user and computer management in Active Directory

- Ability to work on multiple priorities and/or projects simultaneously

- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, laptops, printers, scanners, projectors, conference systems, and associated peripherals (Cisco conference & phones. Avaya and Plantronics phones)

- installs and supports both hardware and software components for users

- Provide level 1 technical support and incident management service desk functions

- Diagnoses and resolves product performance problems

- Ensures user satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

- Instruct users in the operation and maintenance of the system

- Excellent listening and communications skills, both verbal and written

- Strong customer relationship skills

Printer Copier Repair Technician

Impact Networking, LLC - Chicago, IL

January 2009 to January 2012

Copier and printer repair: Konica, Kyocera, HP.


Bachelor's in Business

Governors State University - University Park, IL

December 1999

University Prep in Pre-Engineering

Black Hawk College - Moline, IL

High school or equivalent in College Prep

United Township High School - East Moline, IL


Desktop Support, Help Desk, Printer & Copier Repair, Accounts Receivable, Adjunct College Instructor

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