Customer Service Sales Representative

Matthew Key

** *** ****, ********, ** ***** 203-***-**** ac8dx6@r.postjobfree.com

www.linkedin.com/pub/matthew-key/89/93/145

Summary Statement

A co-operative and diligent individual seeking to utilize external extensive communications and customer service experience. Seeking to use linguistic skills and apply it to a much broader marketplace to facilitate career advancement.

Skills:

Proficient with Microsoft office programs : Word, Excel, Outlook, and PowerPoint

Languages (Fluent- read, write and speak): English, French

Accomplishments:

Exceeded sales goals and out of 30 sales staff in the Hartford region, attained the ranking of #2 - Pocket Wireless/June 2009

Top Salesperson in the Waterbury Market -- The Cellular Connection/August 2011

As a Sales and Customer Service professional in Security Services and products, consistently exceeded sales and customer satisfaction levels upwards of 40% - Safe Home Security/ January and May 2012

Highest percentage of referals for Financial Advisors (100%) and Quality of Service (100%) - Voya Financial / July and August 2018

Education

Albertus Magnus College East Hartford/New Haven, CT 2008-2011 MBA (3.5 out of 4.0)

New England College Henniker, NH 2002-2006 BA in Communications (3.0 out of 4.0)

Experience

Call Center Representative Voya Financial Windsor, CT 10/17-10/18

Answering an average 40 calls daily

Answering inquiries regarding financial activities and pension plans

Processing financial transactions such as withdrawals, fund transfers, and contribution

changes

Customer Service Representative Schneider Electric Motions Marlborough, CT 04/16-05/17

Reviewing and processing customer orders

Answering inquiries regarding products provided by Schneider Electric Motions

Communicating with distributors regarding product sales and pricing information

Senior Transaction Processor Xerox Corporation, LLC East Hartford, CT 08/14- 04/16

Processing an average of 20-50 Medicaid applications daily

Reviewing and proofreading applications before processing

Analyzing Health Care data

Outbound Sales and Customer Service Representative Safe Home Security Cromwell, CT 10/11-1/13

Assisted customers with technical issues and sold security products

Surveyed customers regarding the quality of service from Safe Home Security

Acquired leads for new customers from existing customers

Indirect Sales Representative The Cellular Connection Waterbury, CT 1/11-09/11

Retail sales representative providing cellular products and services from Verizon Wireless and television service from Dish Network

Troubleshooting technical problems regarding cellular services for customers

Sales representative Pocket Wireless Bristol, CT 12/08-10/2010

Retail Sales representative providing cellular products and services from Pocket Wireless

Part time and Internships

Radio Disney: Promotions Assistant- Entertaining and promoting Disney Products at community events

SGI Solutions : Advertising and Customer Service- Contacting customers about real estate offers from SGI and contacting media outlets for Real Estate advertisement.

New England College Radio- Developed, produced, and hosted radio show

Current host and presenter of radio program “Loxion Music Mix Show” on WESU 88.1FM

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