Edgar D’Costa

**** ******* ******, *********, ** L1V 2T8 647-***-**** ac8dww@r.postjobfree.com

Skills & Objectives:

I am passionate about engaging with customers, and while being a strategic, results-driven professional, my greatest strengths are my business acumen, influencing positive work ethics, and I am goal oriented. A champion of continuous improvement, I take pride in fostering a spirit of collaboration, enabling sales opportunities, as well as emphasizing individual empowerment and team development. Education

· LEAD (Leadership Excellence and Development) Program - Assistant Front Store Manager, provided through Shoppers Drug Mart

· BRONZE training program – Fill (non-narcotics) prescriptions, provided through Shoppers Drug Mart

· Licensed to operate (5) Forklifts, through Lift-Temp

· Graduated with Bachelor’s degree in Commerce - Loyola College (India) Skills & Abilities

MANAGEMENT

· Efficient scheduling of employees to ensure my department has enough manpower for smooth day to day operations. Observing and following planogram integrity, while making sure the store is up to Loblaw standards of operation. Maintaining a safe working environment for our staff and a pleasant shopping experience for our customers. Training new hires to do the job well and to company standards. SALES

· Involved in making decisions that will make the company profit by bringing in top selling products with higher margins. Upselling products to customers to maximize sales and profits. Building and maintaining relationships with repeat customers while trying to expand our clientele. Meeting sales deadlines and profit margins. Understanding the needs of our customers by providing them with options and solutions. COMMUNICATION

· Resolving conflicts in the workplace and keeping the morale of the store in high regard. Delegating tasks and making sure employees are engaged and motivated at their jobs. Dealing with customer and employee issues diplomatically and professionally at all times.

LEADERSHIP

· Lead by example by working with staff and following up on delegated tasks. Coach staff, where applicable, on how to be more productive at their jobs. Troubleshoot problems and resolve them with simple but effective solutions.

Current Experience

· Real Canadian Superstore – Ajax Dairy/Frozen Department Manager November 2017 – Present day

· Shoppers Drug Mart - Ajax Assistant Front Store Manager August 2016 – November 2017

· Shoppers Drug-Mart - Ajax Shipping and Receiving Manager December 2006 – August 2016

· Shoppers Drug-Mart - Ajax Overnight Merchandiser April 2006 – December 2006

· Harmony Logistics - Ajax Overnight Receiving Clerk September 05 – April 06

· Price Chopper Overnight Merchandiser July 05 – September 05

· Wal-Mart Overnight Merchandiser – Pharmacy July 04 – April 05

· Wal-Mart Support Manager August 03 – June 04

· Wal-Mart Claims Manager March 94 – July 97

· Woolco Department Store Customer Service Associate October 92 – March 94 Extra-curricular Activities:

· Parent recesses volunteer for Maple Ridge Public School

· Member of the Wal-Mart Sponsor program to help train new associates

· Participant in the Big Bike Ride for the Heart and Stroke Foundation

· Member of the Joint Health and Safety Committee

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