Mirzeta Colic

***** ******* ***** *****, ***. *** Houston, TX 77082 mirzeta_colic@ya-

hoo.com 832-***-**** LinkedIn URL: linkedin.com/in/mirzeta- colic-934b3755

Business Analyst

SUMMARY OF QUALIFICATIONS

Dedicated Business professional with a Bachelor’s degree in Business Information Systems with hands on ex- perience of 10+ years and strong technical background. Well-rounded skillset including data analysis and ef- fective customer service skills. Obtained strong management skills by training and leading a team of three Data Analyst. Interested in career at the company offering creativity and critical thinking skills to help generate innovative ideas and gain industry experience.

TECHNICAL SKILLS

Software: Microsoft Word, Excel, Access, Power Point, Outlook, Lotus Notes, Microsoft Visual Studio, Microsoft Visio, Microsoft Project, SQL Server Manage- ment Studio 2008, Share Point, Adobe, SQL Server Business Intelligence De- velopment Studio, Visual Basic. SV5, SV2, SAP Software, Citrix and all other company proprietary software.

Programming Languages: SQL Programming

Areas of expertise include: Analysis, detail oriented, data entry, written and verbal communication. Experienced with PC hardware and operating systems maintenance and trou- bleshooting.

o Strong data and critical analysis skills

o Excellent computer productivity software skills

o Exceptional Business Communication Skills

o Willing to work long hours to complete important projects o Support development of analysis methods and tools, to improve productivity o Analytical aptitude and willing to work under tight time constraints whilst providing thorough and accurate work

o Effective verbal and written communication skills, including the ability to create accurate reports and deliver information verbally and in writing.

o Strong customer service and interpersonal skills, including the ability to interact and build rela- tionships with individuals at all levels of the organization. o Demonstrable knowledge and understanding of complex systems and processes o Effective oral and listening skills

o Excellent customer focus skills including interpersonal and communication skills. o Good organizational skills and problem-solving abilities. o Strong work ethic

PROFESSIONAL EXPERIENCE

Data Analyst, Onstream Pipeline Inspections, Houston, Texas January 2017 to present Provide preliminary Analysis, process and analyze the data that has been acquired during an inline inspection using proprietary software applications. Using advanced technologies assessed the results of integrity as- sessments, prepare dig sheets, prepare DQA’s with a focus on continual technological and software advance- ment. Manage pipeline integrity datasets and maintain associated databases. Work with related departments to ensure continuity of data between all stakeholders.Finalize reports for which client results are communicated and recommendations made. Provide recommendations to drive improvement in processes, inspection tech- nology and software applications. Completed over 100 different projects in a 1-year period which resulted in a company acquiring more clients and unexpected increase in revenue. Researched and developed the method to track and improve accuracy of team members improving accuracy by 30%. Business Office Associate, CarMax Auto Superstores, Houston, TX March 2015 to January 2017 Sup- ported the daily business of reviewing documents through Associate engagement and compliance. The area serves as a partner to all functions of the store and ensures that all paperwork is developed and processed ac- curately and efficiently in order to deliver exceptional customer service. Developed and initiated more efficient data collection procedures. Worked with managing leadership to prioritize business and information require- ments.

• Recognized as a Department Store Champion

Financial Professional, Wealth Design Group - Houston, Texas 2013- 2015

• Served as trusted advisor by helping individuals and businesses organize their financial world, protect the things most important to them, and then focus their resources to achieve an optimal level of finan- cial performance.

• Analyzed client needs and presented potential solutions. Senior Executive Specialist, JP Morgan Chase Bank - Houston, Texas 1999-2013

• Consistently handled high priority issues brought to the attention of Executive Management, Media Re- lations, Government Relations and Senior Executive Managers across the firm.

• Oversaw successful server-side gateway integrations of two large banks and gateway software integra- tion with banks commercial websites.

• Leveraged business knowledge and/or technical expertise to help solve customer’s problems and im- prove business results; collaborating with customers to develop and implement solutions.

• Delegated and worked closely with the Management of different departments within the bank as well as Bank’s attorneys and Compliance Department.

• Designed idea of using Telephone Banking templates that are in use across the firm and as a result, company was able to improve customer service experience and efficiency.

• Managed all key performance objectives on exceeded level, (105 % of goal) which resulted in recogni- tion as valued employee and an asset to the company.

• Encouraged cross-training and peer mentoring and created team cohesion by involving staff in strategic planning.

Accomplishments

o Recognized in 2011 by JPMorgan Chase, Chief Executive Officer. o Recognized by management for productivity and accuracy, achieving awards and consistently high-performance ratings.

o Recognized in 1999 and 2004 for perfect attendance, and department best employee in 2003. EDUCATION

DeVry University - Houston, Texas Graduated: October 2016 Bachelor’s Degree in Technical Management, Major Business Information Systems GPA: 3.58/4.0 Related Project: Completed Senior Project worked in a Team of five students on the Project as a Team of Consultants who gave recommendation to Company who was trying to expand their business. The class helped to apply knowledge and skills, including competencies in problem solving, critical thinking, research, teamwork, oral and written communication, to real world problems in client-based environment. Completed Fi- nancial Analysis for the Company used comparison to Apple.com and Amazon.com. Houston Community College System Central College - Houston, Texas January 2001-September 2003

Associate degree in Applied Science, Financial Management GPA: 4.0/4.0 University of Novi Sad Subotica Yugoslavia College of Advanced Technology in Subotica 1985-1988 As- sociate’s Degree; Graduated Electrical Engineer Major: General Electronics. Houston Community College System Central College - Houston, Texas January 2001 Certificate; Financial Management

Business Office Associate Certified- CarMax Auto Superstores, Inc. August 2015 AFFILIATIONS or PROFESSIONAL DEVELOPMENT HONORS

o GPA: 3.58 DeVry University, graduated Cum Laude o GPA: 4.0 Houston Community College o Dean’s list at DeVry 2013, 2014, 2015, 2016 o Major Annise D. Parker, the City of Houston, World Refugee Day Honorary Chair, June 21, 2014 o Sheila Jackson Lee, Certificate of Congressional Recognition, United States Congress, June 21, 2014 o Mike Laster, Council Member, District J, Recognition, June 21, 2014 o Gene Wu,The State of Texas Resolution, June 21, 2014 MEMBERSHIPS

o DeVry Alumni, Houston Community College Alumni, WTF Taekwondo. o National Society of Leadership and Success, inducted October 2016 LANGUAGES

English, German, Croatian, Bosnian, Serbian, Latin, Russian-basic

Contact this candidate