TERRY AULD, PHR SHRM-CP

**** *** ***** *****, **** WAYNE, IN 46815

260-***-**** ac8duv@r.postjobfree.com

Astute professional who is highly skilled in employee relations and training and development. A talented individual offering dynamic skills in recruiting, interviewing and hiring valuable employees. Desiring a Director of Human Resources position with a company in the public sector. SKILLS

● Human Resources New Employee files

● Performance evaluations Recruiting/staffing

● Conflict Resolution Training programs development

● Oral and written communication Employee coaching

● Policies Administration Unemployment laws

● Personnel files Interviewing

● Customer relations Meeting and event planning

● Employee Documentation Team developer

WORK HISTORY

Pizza Hut of Fort Wayne, Inc

● Locally owned restaurant franchise since 1972

● 45 locations in north central Indiana

● Employs approximately 2,000 employees

● Operates 15 of the top 20 highest volume Pizza Huts of the 6,800 in The United States. Director of Training and Human Resources // Fort Wayne, Indiana // January 2006 to December 2018 Summary

● Designed and facilitated manager training classes.

● Addressed employee conflicts immediately following all corporate procedures.

● Conducted exit interviews to better understand the reasons why employees were separating from the company.

● Developed an incentive program for the hiring of and the retaining of employees.

● Created a user-friendly employee handbook that was much easier to update and maintain than the prior manual.

● Handled the on-boarding process for newly hired employees which included distribution of all paperwork.

● Managed HR activities, including recruiting, hiring and training of high-level staff. Resolved employment-related disputes through proactive communication.

● Resolved employment-related disputes through proactive communication

● Coordinated work activities of subordinates and staff relating to employment, compensation and employee relations.

Restaurant General Manager // Fort Wayne, Indiana // August 1976 to January 2006 Summary

● Monitored dining rooms for seating availability, service, safety and well-being of guests.

● Supervised, trained and developed team members in accordance with company policies and procedures.

● Demonstrated genuine hospitality while greeting and establishing rapport with guests.

● Conducted performance reviews.

● Recruited, hired and trained staff on customer service standards and productivity strategies.

● Set performance expectations and provided honest feedback.

● Ensured compliance with relevant regulatory employment rules and standards.

● Prepared for large parties and reservations, anticipating planning and staffing needs.

● Motivated and disciplined employees according to established requirements.

● Addressed guest concerns and resolved all issues to guests' satisfaction.

● Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

● Created and implemented an action plan to address cost control issues. EDUCATION

● Ross School of Business / Ann Arbor, Michigan

● Dale Carnegie Class 2016.

ACCOMPLISHMENTS

● Pizza Hut's Lou Folino Award. (top manager in the country out of over 6,000 managers). Presented to the RGM who is a true role model for leadership in his or her restaurant and community. The RGM shows passion by holding a high standard of service excellence for themselves and the team and champions culture-driving initiatives in the restaurant and in the community, they serve.

● 1st runner-up of Pizza Hut's Donald Kendall Award. (top manager in the country out of over 6,000 managers).

The award is given each year to the restaurant general manager who achieves top scores in cleanliness, hospitality, accuracy, maintenance, product and speed as well as top ratings for excellence reviews and check averages.

● Operated the highest volume Pizza Hut in the country for three years. AFFILIATIONS

● Served 5 years on the People Capability Board for Pizza Hut, LLC and Pizza Hut Franchise Holders Association.

● Served 2 years on the Operations Committee for Pizza Hut, LLC and Pizza Hut Franchise Holders Association.

● A member of the Purdue Fort Wayne's Hospitality Advisory Board for the past 10 years. Currently serving as the chairman.

CERTIFICATIONS

● SHRM Certified Professional (SHRM-CP) since 2015.

● HR Certification Institute Certified Professional in Human Resources (PHR) since 2010

● Indiana Chamber Human Resources Specialist Certificate.

Contact this candidate