Customer Service Social Media
Resume:
Doreen Jaynes
705-***-**** ac8dsu@r.postjobfree.com
February 4, 2019
RE: CUSTOMER SERVICE REPRESENTATIVE
In response to the posting for a Customer Service Representative, I am writing to demonstrate my interest in this position. Based on my experience I believe that I have the necessary skills and qualifications to fulfill this role.
My background includes more than six years of experience assessing and understanding customer needs and facilitating optimal customer experiences including call center / telemarketing both from a highly efficient home office and workplace settings.
Backed by my strong work ethic, my reliable nature and my ability to work effectively with both coworkers and supervisors, I excel at providing excellent organizational and relationship-building capabilities and achieving exceptional customer satisfaction and retention.
Some highlights of my experience include, communicating directly with a wide variety of customers and personalities while facilitating optimal customer experiences to ensure high levels of repeat business by assessing customers’ queries, concerns and needs in a timely and professional manner.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Doreen Jaynes
Oh no kari
Doreen Jaynes
CONTACT
Team Leadership
Salesforce & Oracle
Adobe Creative Suite
Google Analytics
Client Management
Customer Service
PROFESSIONAL PROFILE
Enthusiastic customer service professional with more than 6 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict with strong organizational skills which allow for effective delivery of outstanding service. Highly motivated and outgoing individual with five years of management experience, dedicated to providing reliable and friendly service.
ac8dsu@r.postjobfree.com
EDUCATION
PROFESSIONAL EXPERIENCE
Associate Degree of Environmental Science
Canada College
CUSTOMER SERVICE
CAMPAIGN SUPPORT/ 2018 - 2019
Ensured maximum sensitivity and responsiveness to all customer inquiries
Maintained a high level of knowledge and understanding of product features, services and marketing promotions.
Recorded all customer information accurately on electronic data system.
Verified and updated customer information and maintained database.
Diploma in
Workplace Health and Safety
Advance Learning Institute
Marketing (Certificate)
Stanford
CLIENT / MARKETING REPRESENTATIVE
SERVICE MASTER / 2014 - 2017
KEY SKILLS
Build client and sales operations for franchises; duties include establishing recruitment as well as developing sales and marketing strategies.
Developed relationships with new and established clients by providing prompt, courteous and knowledgeable service.
Created marketing campaigns in accordance with advertising schedules and sales budgets
Increased followers on social media by 80%, resulting in increased sales via the Internet through a significant increase in brand awareness
Initiated a series of marketing campaigns including email, print, digital and social media, Crafted concept and content for ads, direct mail campaigns and blogs
Recruited, hired, and trained over 30 staff, improving overall sales targets while maintaining employee retention
Microsoft Office Suite
MARKETING REPRESENTATIVE
ADVANTAGE MARKETING / 2013 - 2015
Managed corporate marketing functions including brand management, product launch, advertising, and events
Successfully built and maintained strong business relationships with staff and management at retail locations.
Maintained working knowledge of all client products in order to accurately represent the brand.
Volunteer of the Year
Director of Fundraising & Marketing
MS York North
AWARDS
MS Project
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