Customer Service Representative

CHRISTINA PENALOSA

*** *********** **** ****, *********** ON. M1G1H9. 647-***-****

ac8drz@r.postjobfree.com

Customer Service Representative with over five years in fast paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environment.

EXPERIENCE

MARCH 2018 – PRESENT

BELL DEPARTMENT SUPERVISOR, TOTAL CREDIT RECOVERY LTE

-Supervised 30 collection representatives and two team leads to ensure efficient workflow.

-Training, motivating and implementing new strategies to the team to meet monthly goals.

-Assisting the team with escalated calls and daily operational duties.

-Monitoring calls and reviewing account activity with team members.

-Scheduling team members.

-Interviewed and hired agent for collector position.

-Monitoring daily call count, inbound and outbound.

-Coaching log, Dispute log and Call audit log must be completed on month end.

APRIL 2013- FEBRUARY 2018

3RD PARTY BELL COLLECTOR, TOTAL CREDIT RECOVERY LTE

-Made 230 calls a day

-Achieved monthly target

-Set up payment arrangements to cover full balance.

-Strong knowledge of client compliance.

-Ability to pursued customers in making payments.

-Strong in negotiation skills.

-Excellent problem solving skills and ability to use good judgment to make decisions.

EDUCATION

2012-2013

EVEREST COLLEGE, BANKING AND FINANCE-DIPLOMA

1996-1999

MTL COTE-ST-LUC SECONDAIR, HIGH SCHOOL GRADUATE

SKILLS

TEAM PLAYER

RELIABLE

PUNCTUAL

PROFESSIONALISM

BILNGUAL

ORGANIZED

ABILITY TO MULTI-TASK

COMPUTER KNOWLEDE

REFERENCES UPON REQUEST

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