Customer Service Office Assistant
Resume:
MICHELLE HODGE
***********@*****.***
A Detailed oriented individual with strong organizational and analytical skills. Ability to multi task, strong oral and written communication skills, able to work independently with minimal supervision and work as integral part of a team, exceptional customer service skills, personable reliable efficient and prompt. Knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
EXPERIENCE
OCTOBER 2017-DECEMBER 2018
TEAM LEADER PATIENT REGISTRAR, GRANT MEDICAL CENTER, COL. OH
Assisted in the supervision of 19 registrars and bed scheduling for day
Trained new recruited registrars
Prepared schedules for daily workflow
Performed Interviewing and clerical tasks
Opened all 11 sites for operation in a timely manner
Completed accounts in error work que to ensure billing was not delayed
Maintained daily statics on Excel worksheets for quality assurance
SEPTEMBER 1995-OCTOBER 2017
CUSTOMER SERVICE ASSISTANT 2, STATE OF OHIO DEPT OF PUBLIC SAFETY BMV, COL. OH
OFFICE ASSISTANT 2
OFFICE ASSISTANT 1
Service the public via Telephone and face to face
Reviewed Drivers records to update and provide accurate information for eligibility for Drivers License suspensions or verifying if license was Valid
Researched complaints and resolve problems from email or chat lines regarding License verification
Cash handling with deposits for reinstatement fees
Greet Clients
Answer incoming Telephone calls
Prepared morning reports, arranged meetings and typed correspondences
Prepared Incoming grants for the fiscal year
Typed and prepared Court Documents for reinstatement of Driver License
Assisted Evaluators in research of point information
Assisted in training of new staff in all areas of work locations
EDUCATION
1985-1989
EASTMOOR HIGH SCHOOL, COLUMBUS, OH.
2013-PRESENT
COLUMBUS STATE COMMUNITY COLLEGE, COLUMBUS, OH
Criminal Justice Major
REFERENCES: UPON REQUEST
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