Analyst Microsoft Office

SKILLS

WORK EXPERIENCE

Analyst

Royal Bank of Scotland

August 2015- Current Mumbai

Process Associate

Ocwen Financial Services

January 2014 - March 2015 Mumbai

EDUCATION

Master in Commerce (Finance) from Mumbai University (2015).

Bachelor in Management Studies (Finance) from St. Andrew’s College, Mumbai University (2013).

COMPUTER PROFICIENCY

Working Knowledge of Microsoft Office Products-Word, Excel, PowerPoint, Pivot Table, VLook Up & HLook Up.

ACTIVITIES AND HONORS

The Royal Bank of Scotland

Analyst

Experienced Analyst bringing more than 4 years of experience in debt collections and accounts receivable. Highly skilled in negotiating with customers to collect on past due accounts and minimize bad debt. Successful in overachieving performance and collections targets.

Stephanie Rebello

steffi18rebello@gmail.com 909-***-**** linkedin.com/in/steffi-rebello Vasai, Mumbai

18th December 1992

Provide analysis on accounts to assist with bad debt reserve and help minimize exposure.

Regular monitoring of debt operation of all borrowers by constant review of repayment status as per banks guidelines and regulations.

Proactively seek 'root causes” of late payments and recommend process improvements to drive efficient and effective operational performance. Perform credit checks on new and existing clients to establish credit limits.

Forwarding defaulting borrowers debt accounts to our recovery team with my comments for further action.

Working on customer application tool programmed for RBS.

Validated payments received were processed accurately and timely.

Verified misapplied payments and non-sufficient funds were adjusted correctly.

Reviewed payoff quotes and flags to insure accuracy.

Amended prepayment penalty flags and amended as needed.

Participate in the effectiveness, efficiency and workflow of the team.

Award- Spot ovations for consistency in maintaining good track record of meeting core transaction and cut total of past due accounts from 60% to 30%.

Appreciation – for Participation in Learning and Development sessions.

for No CRAFCO (Control and Risk Assessment for Customer Outcome) till date.