Customer Service

Shalini Bridgemohan

* ********* ****, ********, ** Cell Phone: 416-***-**** Email: *******.***********@*****.*** Objective

I am seeking an opportunity to utilize my skills and experience by providing exceptional and quality customer satisfaction while expanding my knowledge in all aspects and levels within your organization. Core Competencies

Inspiring Others

Microsoft Office and SAP

Report Creation and Analysis

Critical Thinking

Multi-Tasking

Leadership

Customer Service

Quick Learner

Collaborative Problem Solving

Time Management

Solution Oriented

Creative and Analytical

Professional Experience

Continental Paper Grading Inc.

Mississauga, Ontario

August 2005 to Present

Customer Service Representative

• Acts as a liaison between the supplier and the plant to ensure timely, accurate information flow between the two in order to maintain a positive long term relationship.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Communicate with suppliers, customers etc. to achieve profitable deals and mutual satisfaction.

• Plan and track the shipments of final products according to customer requirements.

• Maintained and managed international export orders to Asia.

• Keep logs and records of inventory, executed orders etc.

• Work with customer service manager / supervisor to ensure proper customer service is being delivered.

• Assists department manager / supervisor with staff training.

Great knowledge of Customs and Border Crossing Process. West Star Printing

Etobicoke, Ontario

October 2001 to June 2003

Bindery Clerk

• Preparation of daily reports, summaries of quantity breakdowns and working escalated customer issues.

• Ensured that all finished jobs are able to meet customer satisfaction.

• Maintained Quality and Quantity Controls of all finished products such as magazines, perfect –binding books, flyers and posters.

• Worked in a busy environment and completing jobs within limited time. Education

CDI College

Mississauga, Ontario

November 2003 – October 2004

Diploma – Computerized Accounting

Program Description

Introduction to Computers

Windows Fundamental

Microsoft Word & Excel

Book-keeping and Financial Accounting Level 1 & 2

Computerized Accounting with Simply Level 1 & 2

Computerized Accounting with ACCPAC

Centennial College

Toronto, Ontario

Feb 1st 2019 to 2021

Certificate - Applied Management Studies

Course Description

Business Culture and Coll. Practice

Organizational Behaviour

Human Resource Management

Organizational Change and Development

Introduction to Project Management

Labour Relations

Dispute Resolutions

Management Principles

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