Customer Service Representative

MARY GRACE ALCAZAR TOLENTINO

*** ******** ***** ** ******* Alberta TC32R9 Mobile Number : +1-587-***-****

Email Address :*******.**************@*******.***

CAREER OBJECTIVE

A career opportunity which would help me to utilize my academic and professional background and

enable myself to perform the duties and task and achieve the desired goal.

PERSONALITY TRAITS

Honest, patient, punctual and hard-working with diverse experience and is willing to be trained to increase my knowledge and skills. A strong team player who thrives under pressure and utilizes excellent analytical, problem-solving and verbal/written communication skills.

PROFESSIONAL WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE (May 2018 - November 2018 ) Teleperformance Inc Philippines

CUSTOMER SERVICE REPRESENTATIVE (Oct 17, 2016 – August 17, 2017) Convergys Inc. Philippines

6th Floor Sm Annex, North Edsa Quezon City

TECHNICAL SUPPORT REPRESENTATIVE (Jan 14, 2016 – Oct 11, 2016) VXI Philippines

3RD Floor Waltermart, Munoz Quezon City

CONSUMER HEALTH REPRESENTATIVE (Aug 21, 2011 – Apr 15, 2015) Ebn Sina Medical

Aamal Tower, Doha, Qatar

OUTBOUND CALL CENTER AGENT (Jan 2010 – July 2010) Call First Worldwide Solutions Inc.

Raffles Bldg., Emerald Avenue, Pasig City Philippines

SALES ASSOCIATE (June 2009 – Dec 2009) Watsons Personal Care Store

256 Total Balintawak, Valenzuela City, Philippines

OUTBOUND CALL CENTER AGENT (Oct 2008 – May 2009) Unique Interaction Inc.

Strata 100, Emerald Avenue, Pasig City, Philippines

CHATSUPPORT REPRESENTATIVE (Apr 2008 – Sept 2008) American Chat Link Inc.

Ortigas Avenue, Pasig City, Philippines TRAININGS/SEMINARS ATTENDED

GLOBAL BUSINESS CONFERENCE De la Salle University Manila February 10, 2007

INTERNATIONAL INTERNSHIP PRATICUM/CAREER ADVANCEMENT SEMINAR De la Salle Araneta University

August 29, 2006

SMART LEADERSHIP

De la Salle Araneta University September 26, 2005

STUDENT ASSITANT

De la Salle Araneta University (Admissions Office) June to October 2005

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Administration Majors in Banking and Finance (Undergraduate) De la Salle Araneta University

Victoneta Avenue, Malabon City, Philippines

Secondary School Education Lawang Bato National High School Valenzuela City, Philippines

Elementary School Education Lawang Bato National High School Valenzuela City, Philippines

I certify that all the foregoing information is true and correct to the best of my knowledge and belief.

-MARY GRACE A. TOLENTINO

Applicant

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