Manager Design

Zhushun Timothy Cai PORTFOLIO: Timothycai.com

UX Researcher CONTACT: ********@*****.*** 785-***-****

SUMMARY

Collaborated with cross-functional agile teams throughout the research and design process

Collected and analyzed user behavior using quantitative and qualitative methods such as benchmark studies, user interview, and surveys

Expert in improving products by analyzing A/B test results using tools such as Qualtrics and SPSS

Deep understanding of strengths and shortcomings of statistics and user research methods

Turned research results into product insights by analyzing and synthesizing user data

PROFESSIONAL EXPERIENCE

UX Design Freelancer (Remote), Bundlhub (Aug 2018 – Dec 2018)

Significantly improved the information architecture of an e-commerce website by conducting user research and heuristic evaluation

Redesigned the website by sketching, wireframing, and prototyping using Illustrator and Figma

Clarified the design ideas to stakeholders by synthesizing design process into a straightforward UX report

UX Research Intern, CVS at Duytan University (Jan 2018 - July 2018)

Collaborated closely with a cross-functional team to go through two rapid iterations of design processes, decreased the mobile application’s Time on Task by 62%, increased Task Completion Rate by 22%, increased User Satisfaction by 97%

Recruited and researched target users from different cultures by conducting user interview(remotely and in-person) and task analysis, translated user data into a persona and user flows

Analyzing and synthesizing researching findings into new design ideas, created wireframes, and high-fidelity prototypes using Axure

Tested the new interface by conducting A/B test using UX metrics, managed and reported statistical data to stakeholders

Research Assistant, University of Kansas (Jan 2015 - December 2015 )

Instructed 100+ participants from diverse backgrounds by clarifying experiment procedures independently

Researched relevant publications and data to assist professor building experiment methods and procedures using online academic databases

Recorded, classified, and administered different research data using SPSS and paper forms, improved the efficiency by 50%

EDUCATION

M.A. Human-Computer Interaction, GPA 3.87 State University of New York at Oswego (Dec 2018)

B.A. Major in Psychology, Minor in Communication University of Kansas (May 2016)

ACHIEVEMENT

Grand Prize, Hack Upstate XII Best Use of Esri Technology, Hack Upstate XII

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