SUMMARY

Detail oriented with extensive customer service experience that utilize strong communication skills to ensure quality customer service. I work well independently and as a team player.

EXPERIENCE

Allstate Insurance 11/27/17 – 11/30/18

Farmington Hills, MI 48331

Total Loss Title Specialist

Daily case load and contact with customers to facilitate the resolution of claims in the total loss unit.

Utilization of company resources to resolve telephone inquiry regarding customer claim status.

Minacs/Concentrix

Farmington Hills, MI 48331

Customer Service Representative- 07/2016 -11/2017

Call Center: Contact with customers, dealerships, and lien holders. Explained and settled replacement or refund of buyback vehicle...

File management and document handling.

Senior Helpers 11/16 – 07//17

Farmington Hills, MI 48334

Care Giver

Provided personal care assistance to clients.

Companionship.

Tenny Plumbing Co 03/1997 – 07/2016

Hazel Park, MI 48030

Office Manager

General office duties.

Sales, Service, Accounts payable, Receivable and Payroll.

AAA of Michigan 03/1992 -05/1997

Dearborn, MI 48126

Injury Claims Representative

Contact with claimants, medical providers, employers and attorneys to resolve injury claims.

Monthly file maintenance, file documentation, medical forms and bill payment processing.

Investigated, participated in depositions and worked with legal department to resolve claims.

Education 09/1981 - 02/1986

Ferris State College Bachelor of Science: Business Administration

Big Rapids, MI Associated: Secretarial Admin