MS. Gwen Wiggins

**** ******* ****

Randallstown, MD 21133 US

Mobile: 410-***-****

Evening Phone: 410-***-**** - Ext:

Email: ac8dgh@r.postjobfree.com

Availability:

Job Type: Permanent, Telework

Work Schedule: Full-Time

Desired locations:

United States United States - DC - Washington DC

Work Experience:

Veterans’ Health Administration

50 Irving Street

Washington DC, DC 20422 United States

08/2008 - Present

Hours per week: 40

Series: 0301 Pay Plan: GS Grade: 9

Human Resources Program Specialist Coordinator (This is a federal job)

Duties, Accomplishments and Related Skills:

As a Human Resource Program Specialist Coordinator functions is working closely with Human Resource Specialists to ensure Title 38 employee appointments are in compliance with Human Resource regulations. Determine and change Hybrid Title 38 occupation classification into accordance with Veterans Affairs Directives 5005 staffing and appointment appendix. I assist these officials in develops data, prepares reports in a format by the requester and route the report to the components. I also review, coding, and updating personnel actions in WebHR and HR Smart automated personnel data systems. I also preparing a variety of recurring and non-recurring HR transactions Human Resource Specialist in relation to their function Research information in an analytical and qualitative manner. I also assistance to internal and external customers in the areas of staffing and recruitment, Include, and implements customer service standards to ensure high quality service. Coordinates and facilitates the completion of recruitment/staffing and classification actions, and reorganizations for both the competitive and excepted I assisted in plans and methods to meet the needs of the organized in order to resolve administrative management challenges., I Make pay determinations for various actions (appointments, promotions, changes to lower grade, transfers, highest previous rates, etc.) and various pay plans. I Provides the full range of staffing, recruitment, position classification, position management, perform job analysis for a wide variety of complex positions using research Analyzes and evaluates or qualitative basic the effectiveness of program operations in meeting established goals and objectives. I assist with review of performance plans submitted by supervisors and managers Maintaining records, conducts interviews with supervisor and manager. I assisted in correspond with customers throughout the recruitment process via email, telephone, or in person in demonstrate the ability to successfully plan, to organize coordinate activities with staffs, in creating my own tracking system in maintaining new employees coming on board. Also work with performance measurement and awards, ensuring timely manner within the organizational missions’ functions, and work procedures. I also assist in preparing federal Retirement Coverage Corrections Act (FERCCA) packages and corrections; I assist in counseling impacted employees in providing options, researching and resolving escalated benefit and retirement. I also assists with when customers have met all requirements and maintains reviews, I also have knowledge of analyzing, reconciling, and purchase government credit card, with knowledge of agency organization, programs, functions to apply analytical and evaluative methods to issues concerning the efficiency and effectiveness of a programs specialist. I am a team player covering multiple Human Resource issues, including Title 38 staffing, and Title 5, professional eligibility and qualifications, analyze technical and or administrative programs and determine effectiveness and efficiency. Develops vacancy announcements using the USA Staffing automated staffing system. I also qualified determinations in accordance with OPM's standards and prepares referral certificates. Provides information and/or assistance to employees/applicants regarding questions on qualification require. Serving as a primary contact on benefits programs for human resources staff and employees as Benefit Specialist also delivering benefits and retirement program presentations and training to a variety of audiences. I’m also plan and carry out projects to improve the efficiency and productivity of the organization, identifies, makes the recommendations to resolve conventional problems and situations. conducting analysis, developing reports and presentations. I have knowledge of policy, trained on performance management awards, also demonstrate the ability to successfully plan, direct, organize and coordinate act procedures, regulations which govern Office support and administration, manpower to direct the work priorities of the office. ability to identify potential problems areas on a daily, efficient and effective of administrative program in written and oral recommendation, abilities to communicate with high officials or discuss problems officials to keep them informed of the work progress, review objectives conclusions and recommend effective administrative support. Use initiatives and resource in researching trends to develop policies and procedures, creates and implements solutions to identified problems; discuss actionable events or other program issues under scrutiny as well as ensure deadlines and time frames are complying to established standards. I assist in personnel action problems and issues such as those requiring research of legal authorities, multiple corrective actions and those that are less frequently encounter

Supervisor: Ebony Jerry (1-202-***-****)

Okay to contact this Supervisor: Contact me first

Public Safety/Division of Correction

NA

Reisterstown, MD 20042 United States

04/2007 - 08/2008

Hours per week: 40

Office Service Clerk

Duties, Accomplishments and Related Skills:

Administrative experience including handling multiple phone line usage, proofreading/editing all correspondence, utilizing advanced software programs, managing daily scheduling and travel arrangements, and recognizing when others need assistance and responding with positive support to advance team or unit goals. Arranged for meetings with representatives of government agencies, corporations, and/or foreign governments and using communication skills to verify, commit, and notify all attendees and those briefing the office executives of scheduled appointments; Provided advice and guidance to lower level office personnel in completion of assigned tasks, ensuring timely outcome of actions, and application of customer service.

Wide range of administrative experience including handling multiple phone line usage, proofreading/editing all correspondence, utilizing advanced software programs, managing daily scheduling and travel arrangements, and recognizing when others need assistance and responding with positive support to advance team or unit goals; arranging for meetings with representatives of government agencies, corporations, and/or foreign governments and using communication skills to verify, commit, and notify all attendees and those briefing the office executives of scheduled appointments; and providing advice and guidance to lower level office personnel in completion of assigned tasks, ensuring timely outcome of actions, and application of customer service.

Worked with senior executive within an organization, with responsibility for triage of paperwork and workflow, in-depth understanding of the operations of multiple parts of the organization and service as a personal liaison for a higher ranking office official. In addition to collecting, analyzing, and integrating complex information for office executives. Also identified tasks, schedules, and resources to support program or

project objectives; and or developing review and evaluation tools to advise senior management regarding potential concerns involving

productivity, staffing, and resources.

Supervisor: Rishawn White 410-***-****)

Okay to contact this Supervisor: Yes

National Institute of Health

NA

Washington DC, DC 20422 United States

09/2004 - 01/2006

Hours per week: 40

Pay Plan: GS

Extramural Support Program Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Administrative experience including handling multiple phone line usage, proofreading/editing all correspondence, utilizing advanced software programs, managing daily scheduling and travel arrangements, and recognizing when others need assistance and responding with positive support to advance team or unit goals. Arranged for meetings with representatives of government agencies, corporations, and/or foreign governments and using communication skills to verify, commit, and notify all attendees and those briefing the office executives of scheduled appointments; Provided advice and guidance to lower level office personnel in completion of assigned tasks, ensuring timely outcome of actions, and application of customer service. Performs general clerical duties including answering telephones, photocopying, routing mail, sending overnight packages, and sending faxes. Provides computer support (MS Word, Excel, Access, Power Point, and Outlook). Makes travel arrangements for the cluster, which includes preparing travel orders, calling OMEGA to make flight and hotel arrangements, and preparing travel vouchers. Arranges for conference calls. Provide onsite programmatic support for a key program office of supporting grants management processes and other assigned duties. Perform data information, including training, equipment, and exercises associated with the grants support. Experience in performing general administrative tasks including answering phones, data entry, writing correspondence, and using/establishing/maintaining a filing system; experience checking correspondence of others for grammar, spelling, punctuation and adherence to office policy and procedures; Keeps electronic appointment calendars for supervisors. Prepares summary statement transmittal letters using IMP AC 11 for various grant applications. Sends out letters of approval/denial of grant applications, insuring that the paper work is correctly prepared and all necessary attachments are included. Logs all correspondence between grant applicants and grant managers. Responds to email inquires from grant applicants and sponsors. Types program announcements forms, and publication and progress reports. Gathers missing Targeted and Inclusion Enrollment data for the KAI Research Corporation. Assists with RMS Budget.

Supervisor: Marylou Prince 301-***-****)

Okay to contact this Supervisor: Yes

States Attorney Office

Baltimore, MD United States

06/2000 - 04/2003

Hours per week: 40

Narcotic Secretary

Duties, Accomplishments and Related Skills:

I performed secretary duties that include answering telephones, photocopying, routing mail and faxes. Maintained case files and reviewed incoming documents. I Updated cases in the system in a timely manner. I assisted state's attorney by typing discoveries orders and supplemental evidence. Sent drug evidence to a crime lab; also search records, check computer system for outstanding warrants, and schedule proffers'. Contact other jurisdiction and institutions for inmates being brought to court for trial. Assisted other attorneys in regard to contacting clients.

Supervisor: Loretta Brown 410-***-****)

Okay to contact this Supervisor: Yes

States Attorney Office

Baltimore, MD United States

04/2002 - 02/2003

Hours per week: 40

Secretary

Duties, Accomplishments and Related Skills:

I performed general secretary duties that include answering telephones, photocopying, routing mail, filing and faxes. I provided computer support (MS Word, Excel, Access, Power Point, and Outlook). I managed time keeping for all employees in the department. Ensured all credential information is up to date and filed. Created and maintains statistical reports. I Typed a variety of manuscripts and memorandum. I prepared and reviewed outgoing correspondence and reports to insure documents are grammatically correct and they conform to procedural policy requirements. Arranged meetings/interviews and kept electronic appointment calendars for supervisors. Assisted the orientation employees and informing them of the administrative guidelines, and aided with questions regarding various benefit programs. I created and modified various documents and spreadsheets.

Supervisor: Pam Widgeon 410-***-****)

Okay to contact this Supervisor: Yes

Education:

Walbrook Senior High Baltimore, MD United States

High School or equivalent 06/

Strayers University Garrison, MD United States

Some College Coursework Completed

Job Related Training:

Complete Training Courses: Domestic Travel, Budget Tracking (certificate), Human Resource, WEB QT; Certificate in Powerful Communication in Workforce Certification in (COR) contract officer, current Government Purchase Card; Government Travel Card. Ability to effectively communicate orally and in writing to a diverse audience with varying skill sets and abilities;

Express ideas and concepts and communicate effectively orally and in writing;

Write standard operating procedures and local policies;

Articulate and represent findings and recommendations to a variety of audiences including senior officials;

Prepare comprehensive position classification written evaluation statements and process all requested documentation;

Ability to communicate verbally and interact with individuals and groups with a wide range of educational and socioeconomic backgrounds and divergent opinions and priorities.

Affiliations:

Charity Community Church - Volunteer AID

References:

References available upon request

Additional Information:

Computer software in MS Word 07, Excel-07, Power Point and Outlook 07), certificate in Basic Human Resource ER/LR Typing 40wpm.

Contact this candidate