EDUCATION

Carleton University, Ottawa, ON September 2014 – April 2018

Bachelor’s of Anthropology

SKILLS

Strong multitasking skills – Prepared documents for meetings while corresponding to complaints from constituents via email and telephone

Able to learn new software quickly – Learned the Shopify platform in less than 2 weeks and managed to launch a successful e-commerce store

Resourceful- Was able to turn to google/training resources when facing problems & knew the right questions to ask, and who to ask when there was no solution

Passionate about connecting/building relationships with clients, and ensuring that customers leave feeling satisfied

WORK EXPERIENCE

Joey Lansdowne, Ottawa, ON January 2019 - Present

Server

Learned the menu for each function served and explained the major ingredients and preparation methods for each item to be served

Assisted guests with making menu choices in an informative and helpful fashion

Promptly served all food courses and alcoholic beverages to guests

StreetClout, Ottawa, ON September 2017 - Present

Co-Founder

Uses Shopify e-commerce platform to dropship items from AliExpress

Consistently updates new products to storefront, fulfills orders, and handles customer service inquiries

Manages Facebook ads, Instagram ads to increase engagement and sales

Toro Taqueria, Ottawa, ON May 2018 – January 2019

Social Media Guru/Cashier

Processing orders using a POS system while displaying a positive, helpful attitude on a daily basis that is consistently praised by both customers and employees

Suggest ideas to increase publicity, store traffic, and flow of customers by doing daily promotions, and social media ads

Manages social media, invited a local blogger that resulted to Narcity Canada writing a blog about us

Ben Thanh, Kitchener, ON May 2012 – April 2018

Bartender/Server

Ensured excellent customer experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude

Received drink and food orders, processed orders, prepared drinks, served drinks and interacted with customers sitting at the bar

Monitored the stock of drinks and ingredients, and coordinated with the manager for inventory purposes

Parliament Hill, Ottawa, ON September 2014 – April 2017

General Intern/ Research Assistant - Wayne Easter, Marwan Tabbara

Researched material for the Committee of Citizenship and Immigration on the topic of Yazidi Refugees

oAnalyzed if it was better for Canada to relocated Yazidi girls in Iraq or bring them over to Canada as refugees

oResearched how Germany accepted Yazidi refugees through third party organizations

Worked with the executive assistant to conquer constituents/client service issues

oCommunicated with constituents in a timely manner to provide necessary information and resources to potentially solve current issue

oActive listener to constituents by understanding their needs and concerns -furthering an effective two-way communication

oGathers information and consults appropriate parties, when needed, to follow up on client requests

COMMUNITY INVOLVEMENT & EXTRA CURRICULARS

Catherine Mckenna Youth Council, Delegate November 2016 – April 2018

Discuss youth, and non-youth issues that reside in Ottawa Centre

Taking action on the planned initiatives alongside with youth council members to conquer local issues

Liberal Party of Canada, Volunteer September 2015 – April 2017

Coordinated, and trained 22 volunteers to actively canvass in Kitchener-Conestoga confirming with supporters to help ensure a Liberal Party majority in 2014

Volunteered at Liberal Party of Canada Headquarters inputting data into CRM

Phone banked and canvassed the 2015 federal election, in addition to multiple provincial and federal by-elections

Carleton Model United Nations, Delegate September 2015 – April 2017

Debated on historic events, current politics, or human rights as a delegate from an assigned country

Carleton Young Liberals, VP campus affairs September 2015 – April 2016

Assisted in coordinating events on campus, ex. pub nights, info night, and board game night

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