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Customer Service Employee Relations

Location:
Al Asimah Governate, Kuwait
Salary:
KD 450 to 500
Posted:
February 02, 2019

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Resume:

LAVINA DSOUZA

TEL:/********

E-MAIL: ac8dfc@r.postjobfree.com

RESUME

OBJECTIVE CAREER

An executive Secretary position in a company that recognizes hard work and commitment as key to successful job performance. To obtain a position as a secretary in a people-oriented organization with a challenging environment, to achieve the corporate goals, and to maximize my secretarial skills and experience.

Profile

Analytical-minded and highly organized Administrative professional with over 14+ years of progressively responsible experience in maintaining the workflow of office in fast-paced environments. Approachable, friendly and exceptionally helpful, with a special focus on improving company processes by providing deep insight into handling diverse administrative work. Remain focused and calm during busy hours while maintaining exceptional attention-to-detail. Excellent communicator who is known to provide superior customer service to internal and external customers. A self-directed team player who is always willing to go the extra mile.

Academic Qualification

Bachelor’s of Commerce from Mangalore University, India.

Higher Secondary College from Karnataka Pre-University Education Board, India

Diploma In Computer Application from Udupi,India

Professional experience

Honest General Trading co W.L.L,Kuwait,a leading FMCG co In Kuwait.

Executive Secretary to Managing Director since April 2004 to 2016

Falcon International Foodstuff co,a FMCG co in Kuwait

Executive Secretary since 2016 to October 2018.

City Centre Commercial Co

Since November 2018

Responsible for providing secretarial and administrative support. Other tasks include covering the reception area, meeting and greeting visitors, answering their queries.

Career Summary:

15+ years of Experience in the field of Admin and Secretarial roles.

Have handled extremely confidential information with utmost discretion.

Highly motivated, reliable, confident, and committed to professional standards.

AREAS OF EXPERTISE:

• SECRTERIAL

• HR Administration

• Imports for Foreign Purchase

CAREER HISTORY

Purchase Officer :

• Good knowledge of self correspondence for international Imports.

• Contacted Suppliers to obtain price quotes, samples and performed negotiations.

• Reviewed and approved purchase orders before ordering goods.

• Maintained records of purchases.

• Coordinated with suppliers to ensure that goods are delivered on-time.

• Negotiated price and terms with suppliers.

• Inspected goods for any defects and quality.

• Performed purchase operations within the assigned budget.

• Build and maintain strong relationships with suppliers in order to secure the best price.

• Track international purchase order progress, and keep a record on that.

• Ensured that all purchase operations were performed in accordance with company policies and procedures.

• Manage the International purchase process from its requirement until the arrival to the warehouse of the company.

Key Responsibilities Handled:

Administrative:

• Reported Directly to COO and CEO.

• Experienced in providing administrative support to company Managers and serve as the liason to the staff members.

• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

• Answered telephones and transferred calls to appropriate staff members.

• Collected and coordinated the flow of internal and external information.

• Effectively respond to requests for information over the telephone and in person.

• Knowledge of Banking correspondence including Letter of Credit.

• Compose letters and other correspondence.

• Organizing and maintaining files and records.

• Planning and scheduling meetings and appointments.

• Ordering, dispensing and maintaining supplies required for regular administration work.

• Preparing Invoices and Quotations etc.

• Follow up with the shipping Companies for shipments, Courier Companies and other related Jobs.

HR Administration:

Responsible for supporting the HR team in a fast paced office environment, and assisting them with the day-to-day efficient operation of the HR department.

Duties;

Maintaining confidentiality regarding Human Resources related issues.

Ability to interface effectively with all levels of staff.

Assisting with employee relations.

Reviewing resumes and applications sent in by job applicants.

Maintaining employee files and the HR filing system.

Examining employee records to answer inquiries and provide information to authorized persons.

Scheduling interviews for job applicants.

Reviewing staff monthly vacation reports.

Writing up job descriptions.

Welcoming new employees and arranging induction programs for them.

Provide full secretarial support to Human Resources Manager.

Core Competencies:

• organizational and planning skills

• communication skills

• attention to detail

• decision-making and judgment

• initiative

• confidentiality

• reliability

Hobbies:

-Internet Surfing.

-Gardening.

-Reading

-Listening music.

PERSONAL DATA:

Date of Birth : July 14, 1975

Marital Status: : Married

Visa : #18 transferable

Languages Known : English, Hindi, basic knowledge of A



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