Outbound Sales Agent/ Customer Service Agent

FERNANDO J. BALUETA

Zone * Sta. Misericordia Sto. Domingo, Albay

E – Mail Add: ************@*****.***

Skype: Fernando Balueta

POSITION DESIRED: APPOINTMENT SETTER/ VIRTUAL ASSISTANT

OBJECTIVE:

1.To be an asset of a competitive company and contribute the best of me for further success of the organization.

PERSONAL INFORMATION:

Age: 30

Birthdate: April 26, 1988

Birthplace: Sta. Misericordia Sto. Domingo, Albay

Civil Status: Single

Gender: Male

Height: 5’4”

Weight: 46 kls.

Mother’s Name: Norma Balueta

Father’s Name: Domingo Balueta

QUALIFICATIONS:

Shorthand and computer literate.

Skilled in typing with an approximate speed of 60 words per minute with 100% accuracy.

Acquired experience in human relation and communication skill.

Experienced sales agent.

EDUCATIONAL B ACKGROUND:

2004 – 2006 Computer Secretarial

San Francisco Institute of Science and Technology

San Francisco, Malilipot, Albay

(Academic Awardee, Merit, and Office Assistant Awardee)

2000 – 2004 Sto. Domingo National High Scholl

Sto. Domingo, Albay

(Most Dependable)

1994 – 2000 Sta. Misericordia Elementary School

Sta. Misericordia Sto. Domingo, Albay

(Best in Math)

SEMINARS and TRAININGS ATTENDED:

One Global Contact Center

August 14 – 25, 2006

Antel Building, Julia Vargas Ave., Ortigas Center, Pasig City

Trainee

Computer Literacy…For a Better Future

July 29, 2004

SFIST, Malilipot, Albay

Participant

Trainee

July 27 – September 14, 2006

Philippine National Bank

Tabaco City

WORK EXPERIENCE and JOB DESCRIPTION:

Data Entry/Payroll Officer

March 13 2018 - Present

Onehalf Staffing Solutions

Bonot, Legazpi City

Albay

Outbound Sales Agent/Team Lead

November 11 2011 – June 30 2015

Acquire Asia Pacific

Shaw Blvd., Mandaluyong City

Metro Manila

Customer Care Representative/ Point of Contact

August 23, 2008 – December 10, 2010

Teletech Customer Care Management Inc.

4th Level SM Bacoor Branch

Aguinaldo Highway corner Tirona Highway

Bacoor, Cavite

Inbound Sales Agent

December 03, 2007 – May 08, 2008

NCO Group

4th Floor ELJ Condominium, Mo. Ignacia Ave

Quezon City

Telemarketer/ Account Executive

April 06, 2006 – November 24, 2007

Pingcon Marketing Corporation

37 Insurance St., Project 8, Quezon City

Duties include telemarketing of products, field working, filing correspondence and records, letter - making, receiving payment, arranging transaction papers numerically and alphabetically, compiling weekly reports, dealing with different kinds of customer who open bank accounts and enter data over the computer.

Handle customer’s concern and objections converting a non-saleable call into a sales call.

Ensure customer’s requests are fulfilled. Provide good customer experience. Take supervisor calls of co-agents. Perform quality assurance for the team. Provide accurate team reports for client submission.

I hereby certify that the above information is true and correct to the best of knowledge and skills.

Contact this candidate