Customer service
Resume:
David Richardson
c/o * Burydale, Stevenage, Herts, SG2 8AT
079**-****** • https://www.linkedin.com/in/drwr09 • ****@***********.**.**
Personal statement
A conscientious and professional project coordinator with extensive experience in customer service, project coordination and customer services roles interested in. I’m currently seeking a new position as a coordinator happy to work weekdays and Sundays. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include creating a video for sharing with new starters. Best in customer service through discussion and putting the customer first.
Key Skills
●Ability to coordinate projects
●Proficiency in all areas of Microsoft Office, including Access, Excel, Word, Project, Visio and PowerPoint
●Tweeting and social media posting
●Video analysis using Hudl and Sport code for breakdown of video footage
●Excellent communication skills, both written and verbal
●Professional certification with Learning Tree International
●Superb customer service skills
●Prince2 Practitioner
●Video filming and non-linear editing expert
●Technically minded in a process oriented manner
Employment History
Customer Service Advisor, RSA, Peterborough
(April 2016 – Present)
Achievements and responsibilities:
●Recognised as achieving the best in customer service with a score of +78 from surveys
●Being first point of contact for customers
●Managing queries and customer changes
●Using SharePoint to record information feedback
●Complaint first resolution where possible
●Helped provide a revision of the website
●Presenting a professional and friendly first impression to telephone customers
Project Coordinator, A&O IT Services, High Wycombe
(September 2014 – September 2015)
Achievements and responsibilities:
●Managing project rollout across the UK
●Planning and scheduling work programmes for engineers
●Managing site surveys and RAMS
●Also assumed the role of Project Manager for larger site rollouts
Video Creative Specialist, Self-employed, Stevenage
(April 2012 – Present)
Achievements and responsibilities:
●Video filming of various live events
●Answering incoming calls
●Creating invoicing documents and correspondence as required
●Managing profit/loss, using Microsoft excel
●Video analysis using primarily Hudl
●Designing and producing DVDs
●Created a website for customers to preview and order prints via PayPal.
●Full workflow production of football, weddings and corporate events.
●Non-linear video editing
●Generating video graphics with Adobe after effects
E-Planning Systems Officer, City and District Council, St Albans
(May 2007 – October 2010)
Achievements and responsibilities:
●Implementing a project to stream live council meeting onsite and offsite
●Managing risks, issues and lesson learnt reports
●Project lead at meetings on electronic document workflow system
●Provided Business Analysis and process mapping of planning enforcement services
●I streamlined the flow of data between departments
●Managed office restructuring of planning departments
●Liaison officer to provide first line desktop IT support and application support
E-Services Support, Natural England (English Nature), Peterborough
(January 2006 – March 2007)
Achievements and responsibilities:
●First line customer service support via telephone and email for Species licensing
●Managing third party suppliers and contractors
●Monitoring and analysis of web server statistics to promote web services using user data
●Assisted with cat5 networking issues
Other Employment History
(September 1985 – December 2005)
●Technical Support Administration, Cegedim
●Production Manager, Infopharm
●Technical Support/ Team Leader, Bell & Howell PS (ProQuest)
●Senior Mainframe Computer Operator, Sligo's Payment Services
●Mainframe Operator / IT Support Analyst, Bae Space Systems
●Planning Assistant, Higgs and Hill
●Clerical Assistant, Herts County Supplies
Education and Training
Pitman Training (2012) BCS level 2 certification in IT user skills ECDL Extra
Santi Management Systems (2008) PRINCE2 registered Practitioner 2005 edition
Open University (2001) Level 2 – M206 Object Oriented - Pass 60 points
Learning Tree International (2001) JavaScript Development Certified Professional Qualification
MTS Information Transfer Ltd (1994) The Helpdesk Operators Course
Mainframe Management Services (1991) B2 - Basic MVS/XA (Extended Architecture)
Stevenage College (1986 - 1991) GCSE 1991: Mathematics and Physics. City and Guilds 1988: Microcomputer Technology – Part 1 Hardware Assignment, Part 1 Software Assignment and Part 2 Second written. BTEC 198 6:Business Calculation – B and Information Processing – C
Barnwell School (1980-1985 ) Several CSEs, including Maths and English.
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