HARLEEN KAUR BHULLAR

ac8dcs@r.postjobfree.com 613-***-**** 110 Maestro Ave, Ottawa, ON K2S 0V4 Education

and

Training

Graduation: Electrical and Computer Engineering 2018 Carleton University Ottawa, ON, Canada

Under-graduation: Electronics and Communication Engineering 2014 Punjabi University Patiala, PB, India

Experience Connected Sales Specialist 08/2018 - Current Best Buy Ottawa, ON

• Exercising detail-oriented behavior by selling products and services that best suit the customers’ needs, hence contributing in increment of sale by 8% using the top down selling technique.

• Showcased exceptional customer service skills by going above and beyond in helping to resolve customer issues, resulting in praise on company’s survey website by the customer. Operations Specialist 04/2018 - 08/2018

Best Buy Ottawa, ON

• Lead the team of 11 part time employees and increased the sales by 6% as a department by conducting weekly QSR's (Quick Sales Role-Play) on presenting the services and overcoming barriers.

• Exhibited remarkable documentation and organizational skills in dealing with Customer Unit's to be repaired, by preparing an Excel sheet as well as a binder keeping a track of the ongoing status and continuously following up with the customer. Counter Intelligence Special Agent 11/2017 - 04/2018 Best Buy Ottawa, ON

• Troubleshot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern, followed-up with clients to ensure satisfaction with actions taken.

• Achieved extremely high level of customer satisfaction through timely mitigation and resolution of issues.

• Efficiently executed the pending tasks leveraging the status of the precinct leading to appreciation by the precinct manager and district manager.

Undergraduate Teaching Assistant 09/2015 - 12/2015 Carleton University Ottawa, ON

• Developed teaching material such as supplementary notes, answer keys or course web sites on behalf of the designated professor.

• Streamlined the evaluated and graded examination and assignment results into a detailed and simplified excel report. Front End Developer Intern 01/2014 - 05/2014

Stalwart Technologies Chandigarh, India

• Demonstrated as a team player by supporting a team of 3 engineers in developing a safe and secure platform for users to take online quizzes using HTML, PHP and My SQL.

• Outperformed the expectations by answering all critical and technical queries of the project where the user interface was developed using PHP and back end was developed using My SQL hence leading to platform for Online Quiz with authentication.

Internship 07/2012 - 08/2012

Centre for Development of Advanced Computing Mohali, India

• Learned and implemented the concepts of C and C++ programming to program a micro-controller.

• Programmed the micro-controller to respond to various sensors and other input and output devices such that the micro- controller could be coupled with other devices to perform flawlessly. Extra-

Curricular

Activities

Training Captain 08/2018 – Present

Best Buy Ottawa, ON

• Training the new comers as per the company standards and making sure everybody is up to date with the product knowledge based on the regular quizzes.

• Conducting games/competitions to make learning fun and effective.

• Increased the participation rate from 74% to 90% in a month by regularly talking to department seniors and each individual with pending quizzes hence making sure all employees are well qualified to serve customers. Resident Advisor 01/2012 - 12/2012

Punjabi University Patiala, India

• Monitored two floors of the hostel; Responsible to meet the needs of all the residents.

• Organized the menu and improved the food quality as well as security system in the hostel, promoting better living standards. Additional

Skills

IT: Proficient in Excel and Word processing, Working knowledge of My SQL, Python and HTML 5. Languages: Hindi and Punjabi (native), English (fluent).

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