Stephen Cuddy

*** ********** *******, ******** **, Galway

Phone: +353-**-******* Email: ac8dbn@r.postjobfree.com Career Objective

I am a highly motivated and hardworking individual who thoroughly enjoys working both independently and as part of a team. My aspiration is to advance my career in the field of engineering, particularly as it relates to technology, through the acquisition of relevant skills working with companies at the forefront of the industry. Education

Galway Mayo Institute of Technology (GMIT) Sept 2014- May 2018 Bachelor of Engineering: Computer and Electronic Engineering (Level 7) Covered all aspects of computer electronics, programming, circuitry design, networking and automation. Westport College of Further Education Sept 2011 - May 2012 Motor Technology (Level 5)

Studied all components of mechanics including motor vehicle theory, auto electricity, electronics and health and safety practices.

St. Coleman’s College Sept 2006 - June 2011

Completed my secondary education and undertook my Leaving Certificate examinations. Work Experience

Apple Inc. June 2017-Present

iOS Technical Advisor

Provide technical support as the first point of contact to customers experiencing issues on any iOS device. Responsibilities include the collection and recording of customer information in alignment with data protection regulations, the performance of diagnostics to determine the issue source and ultimately the configuration and troubleshooting of network, software and hardware issues. Maplin Electronics oct 2015 - June 2017

Weekend Manager June 2016 -June 2017

Supervised the operation of the store from Friday to Sunday. Ensured that the store reached or exceeded daily sales targets. Mentored employees to provide optimal customer experience. Sales Team Leader Jan 2016 -June 2016

Managed sales advisor teams to achieve business sales target. Sales Advisor Oct 2015 - Jan 2016

Delivered exceptional customer service on the shop floor. The Soft Bedding Company Feb 2012 – Sept 2014

Production Operator

Operated and maintained an automated production line. Established and achieved production goals while completing all relevant quality control evaluations. Awards & Achievements

Apple Service Fundamentals

Awarded for the hardware service examination which prepares me to complete repairs on I os and Mac os device Employee of the Month

Awarded for outstanding performance at Maplin Electronics on several occasions. Sales Champion

Recognized for highest sales throughout the business during peak period. GMIT Student Achievement Award

Awarded for exceptional efforts teaching introductory coding to local primary students introductory. Skills & Interests

Expert in Windows Vista/7/10 and all Mac operating systems. Experienced in several programming languages. Proficient in all Microsoft Office packages.

Interested in mechanics and electronics. Enjoy swimming and watching sports such as soccer and darts.