Customer Service Front Desk
Resume:
KYRA
ELLIS
Maple Valley, WA 98038
**************@*****.***
OBJECTIVE
To obtain a full-time position with a dynamic industry-leading company to which I can utilize my knowledge and skills and expand upon them.
WORK EXPERIENCE
Insight Global Staffing
Costco Wholesale Corporate Offices - Ecommerce Returns Logistics
Contract Position
Issaquah, WA 98057 05/2018-10/2018
Data Entry of products being returned for refunds or exchanges or products not received
Operating computer software programs such as Order Management System (OMS), E-Comm UPS US & CA Account Master, Google Drive
Pace Staffing
Kaiser Permanente Membership Representative - Large and Small Groups and Member Services Contact Services - Medicare
Contract Position
Renton, WA 98057 08/2017-02/2018
Data Entry of New Groups, Open Enrollments, New Hires, Terminations and Policy Changes for Small and Large Groups
Operated computer software programs such as BlueZone Session Manager/IBM 1,2,3 & 4, Notes 6.5, eWatson SPA and Skype for Business 2016
Greeted and answered questions to members by phone or transferred them to the correct department
Assisted upset or uncooperative members on a professional level and resolved problems or concerns
Maintained company confidentiality
Seametrics, Inc.
Front Desk Coordinator, Customer Service, Order Entry Specialist
Kent, WA 98032 06/2013 - 01/2017
Front Desk Reception - First point of contact
Greeted, directed and answered questions for clients and vendors by phone and in person
Operated a multi-line phone system efficiently to ensure client satisfaction and recorded accurate phone messages when client preferred not to use voice mail
Assisted upset or uncooperative members on a professional level and resolved problems or concerns
Sorted and distributed mail for the entire company
Updated and maintained alphabetical file systems
Kept inventory and ordered all office supplies
Did Order Entry in the Syteline computer program
Operated computer software programs such as: Word, Outlook,
Have done basic Accounts Receivable and basic Invoicing
General administrative duties i.e. filing, faxing, copying, scanning
Maintained company confidentiality
West Coast Awards and Athletics
Front Desk and Customer Service
Kent, WA 98032 09/2005 - 03/2012
Front Desk Reception - First point of contact
Greeted, directed and answered questions for clients and vendors by phone and in person
Operated a multi-line phone system efficiently to ensure client satisfaction and recorded accurate phone messages when client preferred not to use voice mail
Updated and maintained alphabetical file systems
Handled customer accounts, look up past orders
Take and assist with orders and help maintain quality control
Money-handling skills including balancing cash drawer, daily deposit and customer transactions: cash, check or credit card
General administrative duties i.e. filing, faxing, copying, scanning
EDUCATION
Auburn Senior High School
Auburn, WA 98002
Diploma
OTHER SKILLS
QuickBooks, shipping and receiving, UPS and FedEx shipping. I primarily worked in an office setting since 1997.
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