Manager Customer Service
Resume:
CURRICULUM VITAE OF PHILLISTUS RADIPABE
PERSONAL DETAILS
SURNAME : RADIPABE
FIRST NAME : KWENA PHILLISTUS
ID NUMBER : 790-***-**** 084
DATE OF BIRTH : 1979 – 05 – 08
NATIONALITY : SOUTH AFRICAN
GENDER : FEMALE
MARITAL STATUS : SINGLE
HEALTH STATUS : GOOD
HOME LANGUAGE : TSWANA
OTHER LANGUAGE : ENGLISH
CRIMINAL RECORD : NONE
RESIDENTIAL ADDRESS : 131 ESANGWENI SECTION
MOHOKARI STREET
TEMBISA
1632
CONTACT : 079-***-****/061-****-****/072-****-***
EMAIL ADDRESS : ***********@*******.***
SECONDARY QUALIFICATION
NAME OF SCHOOL : MAZWE SECONDARY SCHOOL
GRADE PASSED : GRADE 12
YEAR OBTAINED : 1999
SUBJECT PASSED : ENGLISH
AFRIKAANS
TSWANA
BUSINESS ECONOMICS
ECONOMICS
ACCOUNTING
TERTIARY QUALIFICATION
NAME OF INSTITUTION : MSC COLLEGE (KEMPTON PARK)
COURSE : COMPUTER LITERACY
CERTIFICATE : COMPUTER LITERACY SKILLS PROGRAMME
YEAR OBTAINED : 2007
SUBJECT PASSED : OPERATING PC
MS WORD 1
MS EXCEL 1
MS POWER POINT 1 & 2
ELECTRONIC DOCUMENTATION
WORK EXPERIENCE
COMPANY : FREIGHTPAK: VALUE DEVISION
POSITION : NATIONAL CHEP EQUIPMENT CONTROLLER (ADMINISTRATOR)
DEPARTMENT : GRADE WAREHOUSE (HAZARDOUS GOODS)
DURATION : 2015 MAY – 21 JANUARY 2019
REASON FOR LEAVING : LOOKING FOR CAREER GROWTH (I love my role and coworkers, but I've come to a point where there are no longer growth opportunities on my department.)
JOB DESCRIPTION : Responsible for the accurate record keeping of pallets/GKN’S thereby ensuring the minimizing of pallet / GKN’s losses and holding days thus containing costs and to pay attention to detail and have excellent communication and customer’s service skills.
MONITORING OF ALL FREIGHTPAK CHEP ACCOUNT (DBN, CPT, PLZ AND JHB)
ALL EQUIPMENT TRANSACTION IS ACCEPTED ON TIME.
ENSURE THAT PHYSICAL STOCK COUNT ARE DONE BY ALL BRANCHES EVERY WEEK AND INVENTORY AUDIT IS UPDATED ALL THE TIME
CAPTURING OF PALLETS/GKN’S TRANSACTION ON PORTFOLIO PLUS.
DUTIES & RESPONSIBILITIES
ENSURE THE MCC (INTERNAL INVENTORY) IS UPDATED DAILY TO MAINTAIN ACCURATE RECORD.
ENSURE THAT CORRECT ADMINISTRATIVE PROCEDURES ARE FOLLOWED AS FAR AS THE MOVEMENT OF PALLETS TO AND FROM DIRECT CUSTOMERS.
CONSOLIDATING WEEKLY SITE RECONCILIATIONS FOR MANAGEMENT ENSURING ACCOUNTABILITY, TRANSPARENCY AND ACCURATE PALLET, BINS AND TANKS CONTROL
REPORTING ON PALLET VARIANCES ON INVENTORY AUDIT REPORT AND REAL STOCK DAILY ROLLING BALANCES (STOCK TRANSACTIONS).
ENSURING WEEKLY PHYSICAL COUNTS OF PALLETS ARE RECEIVED IN ORDER TO RECONCILE PHYSICAL PALLET COUNT AGAINST CHEP PORTFOLIO.
REPORTING ON PALLET VARIANCES FOLLOWING UP ON PREVIOUS REPORTED VARIANCES.
ENSURING ALL SUSPENDED MOVEMENTS ARE BEING ADDRESSED AND TREATED CORRECTLY PER ENTRY.
ENSURING DAILY COLLECTION / DELIVERY OF PALLETS, BINS AND TANKS BY OR TO CHEP TO MINIMIZE HOLDING DAYS
REPORTING AND ADDRESSING ANY OBSERVED DEVIATION FROM PROCEDURES WHICH MIGHT CONSTITUTE A RISK
COMMIT TO COST SAVING INITIATIVE ON PALLETS, BINS AND TANKS.
ENSURING PALLET STOCK ON HAND BALANCES IS KEPT AT MINIMUM (SUFFICIENT STOCK FOR PROCESSING).
RECONCILING PALLET COLLECTIONS ACCOUNT TO ENSURE CORRECT PAYMENT.
ASSISTING AS AN ADMIN DEPARTMENT IF NECESSARY (FILING, SUNDRY CREDITORS, TRADE DEBTORS, TRIP RECON, ETC.)
ENSURE THAT ALL PEOPLE WHO MANAGING THEIR CHEP ACCOUNT ARE COMMUNICATE WITH THEIR TRADING PARTNERS AND DECLARE ANY QUERIES INTO THEIR ACCOUNT WITHOUT ANY DELAY.
TEL NO : 010-****-***/ 010-****-***
1.PREVIOUS POSITION
COMPANY : FREIGHTPAK: VALUE DEVISION
POSITION : POD CLERK: LOGISTICS
DEPARTMENT : C & D ADMINISTRATION (COLLECTION & DELIVERIRES)
MAIN PURPOSE OF THE JOB
CONTROLLING ALL INCOMING POD’S AND ENSURING ALL CUSTOMER INVOICES DELIVERY REGUIREMENT ARE MET.
DUTIES AND RESPONSEBILITIES
SCANNING, FILLING AND CAPTURING OF INCOMING POD’S ON FREIGHTWARE.
RECEIVING POD’S FROM OTHER DEPOTS AND CHECKING THE ENDORSEMENT AND ADVICE ROUTE CONTROLLERS.
PRINTING THE OUTSTANDING POD’S REPORT WEEKLY AND FINALISED.
ALL POD’S REFERRING TO DELIVERIES COMPLETED WITH JHB VEHICLES.
ALL SPECIAL AND BILLING CUSTOMERS REGUIRE PODS WITH INVOICES.
APPROVING AND RELEASING POD’S AFTER DOCUMENT INSPECTION FROM EDOCS.
BOOKING FOR CUSTOMER COLLECTION REQUEST
ENSURE THAT THE OPERATIONS COLLECTED THE STOCK ON TIME FROM THE CUSTOMER
LINE HAUL LOAD LIST PLAN
COMPANY : BIDAIR SERVICES (O.R TAMBO AIR PORT)
POSITION : TEAM LEADER OF CUSTOMER SERVICE AGENT
DEPARTMENT : SAA FLOOR –WHEELCHAIR (CTB)
DUTIES AND RESPONSEBILITIES
TO ENSURE THAT THE SUFFICIENT NUMBER OF STAFF TO EFFECTIVELY MANAGE ALL ASPECTS OF THE OPERATIONS AS PER DAILY REQUREMENT.
TO ENSURE THAT THE STAFF AND THE EGUIPMENT AT THEIR DISPOSAL ARE IN PLACE.
TO ENSURE THAT TIMELY SET UP IS DONE ACCORDING TO TE REGUIREMENT OF THE AIR LINE AND THAT ALL POST ARE MENNED.
TO ENSURE THAT STAFF MEMBERS ARE CARRY OUT THEIR DUTIES IN A SAFE AND EFFICIENT MANNER.
TO ENSURE THAT LAGGAGE ARE WEIGHT ACCORDING TO THE DESTINATION ALLOWANCE.
TO ENSURE THAT EXCESS LAGGAGE HAS BEEN PAID AT TICKET SALES AND RECORDED.
ASSISTING OF BOARDING AND ARRIVING OF MEET AND ASSIST & WHEELCHAIR PASSENGERS.
ADVISING PASSENGERS ABOUT THE GOODS THAT ARE NOT ALLOWED IN BOARD (DANGEROUS GOODS).
TEL NO : 011-***-****/ 072-****-***
REASON FOR LEAVING : GROWTH
DURATION : TWO YEARS
AWARD OBTAINED
GENERAL MANAGEMENT AWARD FOR LEADERSHIP SKILLS (BIDAIR SERVICES).
YEAR OBTAINED: 2013
COMPANY : LG ELECTRONICS (under Assign service Agency)
POSITION : POD ADMINISTRATOR
DEPARTMENT : LOGISTICS (INBOUND & OUTBOUNT)
DUTIES AND RESPONSEBILITIES
FILLING, SCANNING ANG CAPTURING POD (PROOF OF DELIVERY INTO MICROFILE.
RUNNING REPORT FROM MICROFILE USING EXCEL, IOD PORTAL AND GDLS PROGRAMME.
FOLLOW UP ON THE OUTSTANDING PODS FROM THE CARRIES.
ENSURE THAT IOD IS UPDATED ONTO PORTAL WITHIN LEAD TIME.
ASSISTING FINANCE DEPARTMENT WITH THE PROOF OF DELIVERY.
QUERIES: DELIVERY & COLLECTION BOTH INTERNALAND EXTERNAL.
ENSURE THAT PROOF OF DELIVERY IS COLLECTED AND RECONCILED.
TEL NO : 011-***-****/9000
REASON FOR LEAVING : CONTRACT TERMINATED
DURATION : 08 JULY 2008 – 01 AUGUST 2011
REFERENCES
NAME : RAJ RAMASSER
POSITION : WAREHOUSE MANAGER
COMPANY NAME : LG ELECTRONICS
CONTACT : 011-***-****/ 8000
NAME : PRINCE MOKGAMA
POSITION : OPERATIONS MANAGER
COMPANY NAME : ASSIGN SERVICES AGENCY
CONTACT : 011-****-***/ 082-****-***
NAME : PATIENCE HLONGWANE MASHIANE
POSITION : HOD (HEAD OF DEPARTMENT)
COMPANY NAME : BIDAIR SERVICES
CONTACT : 011-***-**** /072-***-**** /079-****-***
NAME : SANETTE KUKKUK
POSITION : ADMIN MANAGER
COMPANY NAME : FREIGHTPAK-DIVISION OF VALUE LOGISTICS
DEPARTMENT : GRADER W/H
CONTACT : 010-****-***/ 082-***-****
NAME : JEAN-PIERRE LE ROUX
POSITION : INVENTORY MANAGER
COMPANY NAME : FREIGHTPAK-DIVISION OF VALUE LOGISTICS
DEPARTMENT : GRADER W/H & FLAMMABLE W/H
CONTACT : 010-****-***/ 061-****-***
CURRICULUM VITAE
OF
KWENA PHILLISTUS RADIPABE
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