Service Developer
Resume:
Salesforce Consultant – RAKSHA TIWARI
+91-888******* • ac8d36@r.postjobfree.com
EXECUTIVE SUMMARY
•More than 5 years of experience in the CRM platform both as Administrator and Developer.
•Certified Salesforce.com and Platform Developer 1 and certified Salesforce.com Administrator ADM 201.
•Experienced working with Salesforce.com Service Cloud, Community Cloud and Cloudsense CPQ.
•Good knowledge on Apex development including Triggers, Apex Classes, Visualforce pages and custom objects using Apex programming on Force.com platform.
•Proficiency in Administrative tasks like creating Roles, Profiles, Users, Email Service, Page Layouts, Workflow, Reports, Dashboards and Approval processes.
•Expertise in Data Migration and Org migration from Salesforce classic to Lightning.
•Detailed oriented energetic team player, motivated with multi-tasking capabilities, problem solver and hands on leader with exceptional presentation and customer relation skills.
•Strong communication and inter-personal skills with ability to work well in a dynamic team environment.
•Strong understanding of core Java concepts. Experience working on Java Production support.
KEY SKILLS
Force.com • Data Migration • Salesforce Lightning • Community Cloud • Service Cloud
• Business Analysis • Apex • Visualforce • SOQL SOSL • Cloudsense CPQ
PROFESSIONAL EXPERIENCE
Senior Salesforce Consultant
Dec 2017—Present
Capgemini Pvt. Ltd., Pune, India
Roles & Responsibilities:
•Migrated org from salesforce classic to lightning experience.
•Involved in all phases of Software Development Life Cycle including design, development and creating test cases.
•Implemented the requirements on Salesforce.com platform and Force.com IDE plugin using Eclipse.
•Performed Data Migration between different SFDC Orgs using Data Loader and Workbench.
Projects:
Michelin Tyres- It is a leading tyre company dedicated to enhancing its client’s mobility, sustainability, designing and distributing the most suitable tyres, services and solutions for its clients need.
MI Solutions
Migration and enhancements in a global salesforce program called ENGAGE to completely transform how the client engages with customers. ENGAGE is built on salesforce platform and leverages sales cloud, service cloud and community cloud.
Salesforce Consultant
Tech Mahindra Pvt. Ltd, Pune, India
Roles & Responsibilities:
• Part of a UK telecom client Talk Talk’s development team, various modules handled independently
• Designed and deployed Custom tabs, customized page layouts and Visualforce Pages according to the requirements of the client
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, visual force Pages, custom controllers, schedulers and batch classes to drive the functionality
• Created approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes
•Drove Created process model for web based application using Blue Prism and testing the bot task and human tasks.
Projects
Talk Talk
Talk Talk is one of the largest Telecom Company in UK. The project is to develop their Service Cloud App for their Support Agents and Sales Cloud for their Sales Agents. Our Team is involved in various modules and applications of Services.
Cbeyond
This project involved migration of components from one org to another. Our client had different orgs which they planned to migrate into one. It involved around 200 change requests which were implemented within 3 months
•Drove Created process model for web based application using Blue Prism and testing the bot task and human tasks.
Salesforce Developer
May 2013—Feb 2016
Cognizant Technology Solutions, Pune, India
Roles & Responsibilities:
•Created Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, visual force Pages, custom controllers, schedulers and batch classes to drive the functionality
•Involved in various stages of software development life cycle including – analysis, design, development, testing,deployment and Support
•Drove Created process model for web based application using Blue Prism and testing the bot task and human tasks.
•Created Ensuring all required data points are captured, Testing migration prior to mass uploads and completing data validation once migration is complete
Projects
•Barclays Intermediary HUB
This project provides Digital solution to transform broker experience with Barclays by enabling real time collaboration, one-stop access to bank’s resources. Integration with Bank's wider mortgage digital ecosystem. Increased turnaround time of case resolution. Multi-channel service like Mobile, Web, Contact center, Live Chat.
•E-PET GSK
Data migration and change requests implementation for 22 countries in GSK ePET solution built on force.com platform which is a new global system to enable Account Executives to perform fast and effective Trade Promotion Analysis. The application is built on cloud platform provided by salesforce.com.
•Java Production Support (Regal Computers Systems)
Responded to Service tickets and service requests within established time-based requirements. Coordinated with internal and external Client resources to isolate and troubleshoot issues resulting with service disruption and outage. Researched and evaluated alternative solutions and made recommendations to obtain efficiencies and cost effective solutions. Managed excellent relationships with IT Operations and business partners to optimize application performance and results. Communicated effectively and timely with peers and management.
EDUCATION
MBA (Information Technology)
• Sikkim Manipal University • 2 0 1 7
Bachelor of Engineering (Electrical & Electronics)
• Oriental Institute of Science and technology • 2 0 1 2
TECHNICAL SKILLS
Salesforce.com • Force.com • Data Loader • Eclipse IDE • Communities • Service Cloud • Salesforce • Apex • Visualforce
MISCELLANEOUS INFORMATION
Nationality: Indian
Languages: Fluent in English, Hindi
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