Senior Administrative Assistant Customer Service
Resume:
LINDA G. WATTS
************@*****.***
CUSTOMER SERVICE SPECIALIST DATA ENTRY SPECIALIST IN SEARCH OF NEW CHALLENGES
Twenty plus years’ experience committed to consistently exceeding company goals. Highly dependable and efficient professional with an uncompromising work ethic. Demonstrate ability to work in a fast-paced, rapidly changing environment, with a great sense of teamwork and building trusting relationships. Detail-oriented, problem solver and independently motivated with ability to complete tasks accurately and in a timely manner. Enthusiastically embrace changes and challenges, adapts quickly, and maintains extraordinary standards. Excellent collaboration, communication and organizational skills. I am transitioning the direction of my career and am interested in becoming a Customer Service Specialist Data Entry Specialist. I have previously worked as a Customer Service Specialist at Allstate Insurance for two years prior to working at Deloitte. While employed at Deloitte, I worked two days per week remotely for the past five years.
Proficiencies: Microsoft Word, PowerPoint, Outlook, Word Processing & Data Management, Meeting Planning, Domestic & International Travel, Planning & Scheduling, Skype and WebEx
PROFESSIONAL EXPERIENCE
DELOITTE LLP DALLAS, TEXAS 20+ YEARS
Deloitte Consulting LLP Senior Administrative Assistant 06/18/2007 – 01/04/2019
Provide administrative support for two Consulting Principals & four Managing Directors efficiently and collaboratively in partnership with diverse individuals and organizations, while maintaining strict confidentiality.
Manage and coordinate executive domestic and complex international travel arrangements, while meeting timely deadlines and cost-efficiency. I utilized my travel expertise when making travel reservations, which resulted in a savings for Deloitte of
$13+ thousand dollars in one year.
Assist Human Resources with Immigration Verification (I-9s) entry into system.
Proficiently research, track and manage weekly expenses using the Data Time & Expense (DTE) system ensuring effective, efficient and timely processing.
Reconcile company credit card monthly statement for professionals.
Monitored client account and prepared billing invoices.
Work with sensitive/confidential information with appropriate discretion. Linda G. Watts Page 2
Plan and manage calendar organization and scheduling of meetings and events, resulting in effective implementation and best practices.
Competent knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, data management and filing systems.
Deloitte Financial Advisory Services LLP Paraprofessional 05/31/2005 – 06/15/2007
Partnered with dedicated Financial Advisory Services professionals to provide various unparalleled services to underperforming businesses facing financial distress through the bankruptcy process, as necessary.
Successfully prepared and managed monthly/quarterly billing and complex bankruptcy invoices and court documentation processes for very large and demanding projects.
Recognized for exhibiting a conscientious focus, continued self-improvement and service excellence.
Consistently managed work product meeting court expectations, despite incomplete, inaccurate or late data inputs from supported team members.
Managed-to-results using key attributes: strong organizational skills, detail-oriented, effectively managed documentation management, time sensitive work, and handling of diverse tasks. Access Bankruptcy Database proficiency. Deloitte & Touche LLP Administrative Assistant 02/05/2001 – 05/27/2005 Provided administrative assistance for four Partners and six Senior Managers. Transferred to Deloitte Financial Advisory Services LLP (which was a promotion). Alcatel/Lucent USA Inc. Executive Assistant to CEO 04/17/2000 – 02/02/2001 Provided executive assistance to the CEO of Alcatel/Lucent USA Inc. until company was purchased by Tyco International Ltd. Half of the workforce were laid off from Tyco International Ltd. 02/04/2001.
Deloitte & Touche LLP Administrative Assistant 09/22/1997 – 04/14/2000 Provided administrative support for three Partners and seven Senior Managers.
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