Aleshia McKnight

ac8d1s@r.postjobfree.com 601-***-**** **45 Forest Park Dr, Jackson, MS 39212

Summary

Seasoned customer service management professional bringing 6 years in sales and support. Skilled people motivator and problem solver.

Skills

Time management

Savvy negotiator

Fluent in English

Mathematical aptitude

Energetic work attitude

Dependable and reliable

Resolution-oriented

Experience

Product Sales Representative - Concentrix Corporation (Jackson, MS)

September 2017 - Current

• Transfer customers to the correct department, if I can not assist.

• Assist customer with completion of sales of all products.

• Answer customer questions concerning inventory about all products.

Tech Support Agent - SITEL Worldwide Corporation (Jackson, MS)

August 2016 - September 2017

• Troubleshoot internet service.

• Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them·

Aon Retiree Heath Exchange

• Respond to Medicare retirees question about their HRA accounts.

• Following HIPAA, schedule, confirm and reschedule appointments for retirees to discuss plans for 2017.

Worker's compensation - RevClaims LLC (Jackson, MS)

November 2015 - July 2016

• Respond to employee concerns, such as, claim status and payment of medical facility bills.

• Check for monthly payments and write offs.

• Request and attached medical records, UB/1500 to accounts and verify ICD 9 and ICD 10 codes are correct for processing claims and checking payments.

Security Officer - M-tek Inc. (Manchester, TN)

April 2015 - November 2015

• Monitor and log all commercial truck traffic in/out.

• Answer incoming calls to facility and direct to appropriate personnel.

• Assist in medical emergency response, fire alarms, weather warnings, etc.

Inventory Specialist

• Daily auditing of supplies and compile a list of things that need to be ordered.

• Coordinate inventory requirements and procurement details with vendors.

• Input issued and received merchandise in inventory system.

Cook - The Blake (Flowood, MS)

July 2014 - March 2015

• Prepare and serve food for residents in 2 dining areas each day.

• Create dishes and serving amounts plus supervising the preparation, flavoring and cooking processes.

• Maintain sanitation, health, and safety standards in work areas.

Head Cook - Saint Catherine Village (Madison, MS)

November 2013 - July 2014

Read food order slips or receive verbal instructions as to food required by residents, and prepare and cook food according to instructions.

Create dishes and serving amounts plus supervising the preparation, flavoring and cooking processes for 4 dining areas.

Prepare specialty foods such as steaks, fish and chips, chicken, and sautéed vegetables, following specific methods that usually require short preparation time.

Education and Training

Associate of Applied Science in Culinary Arts/ Hotel and Restaurant Management

2009

Hinds Community College, Jackson, MS, United States

Travel and Tourism, 2010

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