Yun UX Designer . Critical Thinker Hsiao . Problem Solver

www.yunhsiao.com

ac8d1r@r.postjobfree.com

206-***-****

EDUCATION

WORK EXPERIENCE

COMMUNITY ENGAGEMENT

SKILLS TOOLS

AWARD

University of Michigan, Ann Arbor

MS, Human-Computer Interaction 04. 2019

Specializing in interaction design, graphic design, and programming. University of Washington, Seattle

MS, Library and Information Science 06. 2017

Focus on information visualization and methodology of design. National Taiwan University, Taipei

BA, Library and Information Science 06. 2015

Communication Certificate

Training in methodologies of research and information architecture. University of Michigan - Academic Innovation

UX Design Fellow 11. 2018 – Present

Collaborating with designers, researchers, engineers, and other specialists to support innovative education product and service development with human-centered design approaches. American Family Insurance, Madison, WI

Innovation Design Intern 05. – 08. 2018

Designed a concept management system for efficient concept tracking and cross-departmental cooperation.

Conducted secondary research and design prompts for ideation sessions to facilitate concept generation and venture building. Built use cases for new concepts and supported communication through storytelling and graphic design.

4xLabs, Singapore

UX Design Intern 06. – 08. 2017

Collaborated closely with marketing and engineering teams to design B2B Marketplace feature and improve B2C website and other applications for currency exchange.

Trend Micro, Taipei

UX Research Intern 07. – 08. 2016

Supported improvement of a central log management software through contextual inquiry and usability test.

Conducted secondary research on business strategies of potential clients and suggested future research on market trends. YWCA, Madison, WI

UX Researcher 07. 2018

Identified facility and maintenance workflow issues of the residential hall, and pitched potential

solutions for donation.

Washtenaw County Infrastructure

Management, Ann Arbor, MI

Design Clinic - UX Designer 01. – 04. 2018

Clarified workflow issues of help desk service and designed a new process for better knowledge

management.

Design

Brainstorming,

Storyboard, Service

Blueprint, System

Diagram, Interaction

Map, Prototype

Research

Interview, Observation,

Contextual Inquiry,

Cultural Probes, Diary

Studies, Speed Dating,

Card Sorting, Surveys,

Usability Test, Heuristic

Evaluation

Analysis

Personas & Scenarios,

Competitive Analysis,

Affinity Diagram,

Customer Journey Map,

Stakeholder Map

Visualization

Adobe Illustrator,

Photoshop, InDesign,

Sketch, Figma,

Balsamiq, Tableau, R

Prototyping

InVision, Principle,

Axure RP, Flinto

Evaluation

Morae, UserTesting

Programming

HTML & CSS,

JavaScript, XML, Python

Airbnb & SOCHI Design Jam

2nd Place 10. 2017

Proposed additional features on Airbnb website to

support multi-item journeys.

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