Customer Service Representative
Resume:
SHADE ELLIOTT
ac8d10@r.postjobfree.com
OBJECTIVE
Seeking to obtain a challenging position where I can apply skills learned with accuracy and close attention to detail. Demonstrate great work ethics, while maintaining a professional manner. EXPERIENCE
Conduent
Customer Service Representative August 2016- to Present Florida Blue Member Contact Center
• Assist members with claims and benefits for Florida Blue of BCBS
• Update Provider information and other info.
• Assist with service request such as benefits plan summaries, booklets, forms and related documents.
• Explain coverage or denial of claim to inquiring customers.
• Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
• Help with customer appeals to denied claims
Amazon Fulfilment Center RDU5
Fulfillment Associate December 2016
• Carried and transported orders to shipping locations
• Hand-held RF terminals
• Building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.
• Handling packages from small envelopes to boxes ranging up to 49 pounds. QVC
Warehouse Associate October 2014- June 2015
• Responsible for unloading, loading, picking, packing, replenishment, consolidation, put away and loading of merchandise.
2
• Maintain continuous flow of merchandise in conjunction with other material handling equipment such as conveyor belts.
NCO Financial Systems
Customer Service Representative November 2014- September 2015
• Process payments on past due bills
• Attempt to collect payments
• Record new commitment to repay debt
• Clear and concise verbal and written communication skills.
• Follow federal and state laws dealing with debt collection. Long John Silvers
Cashier July 2010- August 2015
• Take customers’ orders and punch them into the restaurant order database
• Ensure that correct order has been punched in
• Provide customers with information on daily specials and discount deals
• Inform customers of their bill and ask if they will pay in cash or through credit card
• Take payments and tender change
EDUCATION
Kings Fork High School
Suffolk, Virginia 23434
High School Diploma
CORE COMPETENCIES
•Communication • Quantity verification Follow-up
•Material inspection •Loading / unloading Multitasking
•Quality assurance. • Hand-held RF terminals Quality control
• Safety precautions. • Customer Service Customer satisfaction
•Work area cleanliness •Self-control
Contact this candidate