TECHNICAL SKILLS SUMMARY

Cisco CCNA (***-*** and 200-101)

Technical team lead and SME role in remote support and responsible for training/knowledge base documentation.

* ***** ** ************ *****ience in System Administration, Network Support, and Technical Management.

4 years server setup, DNS, DHCP, VPN/Remote Connectivity and network security

1 year working with Linux creating bash scripts and utilities

Process Flows & Call-Tracking Tools: ITIL, HEAT, Remedy, Zendesk and SNOW ticketing

Telephony: Avaya, Shoretel, and Cisco phone support

Technical team lead and SME role in an enterprise environment, responsible for training, writing and correcting knowledge base documentation.

PROFESSIONAL EXPERIENCE

USAA (contract) Remote Support Specialist/Jr Network Admin 11/2016 – 11/2018

Utilizing Citrix XenApp with remote desktop systems on thin clients and Virtual Machine Laptops.

Pushed software installs, updates and VM using SCCM both to VMs and thin clients.

Coordinated with 3rd party software developers using scripting and PowerShell for software corrections.

Managed Unified Messaging and Communications, IP Telephony (CUCM), DNS and token based Single sign on.

Cisco router configuration for both cisco telephony, ACL and VLAN management.

Utilizing vSphere to create/maintain/migration of VMs, along with cluster management and maintenance.

Utilizing Active Directory for permissions, entitlement and policy distribution

Hallmark University Full time Instructor 02/2014 – 10/2016

I have taught all of the following:

Installing and configuring server 2012r2

Comptia A+, Security+

Cisco CCNA and CCNA Security

Virtualization (VMware, Hyper-V)

Computer Experts Networking Consultant 09/2010 – 01/2014

Responsible for configurations on switches, new server deployment, routine backups; SAN management and maintenance, server performance and up time monitoring; VoIP administration; system upgrades including OS patches and virus definition updates; failed hardware replacement; and power monitoring and allocation.

Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels.

Hands-on experience racking, installing software and administrating servers in a Windows 2008r2-2012 server

Support remote locations with Net Access Internet VPN, Bomgar and Team viewer.

Harris Corporation Datacenter Analyst 01/2007-01/2010

Responsible for coordinating with different technology teams and operations teams, with information processing and data movement and migrations, both in a production environment and a testing environment.

Involved in Lock box services data movement and offsite storage of sensitive information stored on physical media. I also planned and coordinated quarterly inventory of both onsite and offsite media.

Worked with and administered the Datacenter Operations SharePoint Site. I worked intensively with MS Access, Excel, PowerPoint, and MS Project for project tracking, media movement, documenting, scheduling, and design and communication purposes.

Information Security Technician H.E.B. Corporate 01/2002 – 12/2006

Shell scripting – Automation of data, backup, monitoring log files.

Ensure that ISDN/VPN access between sites is maintained and monitored.

Manage backups for servers. Implement TCP/IP core networking services using Windows NT, DHCP, WINS and DNS.

Implementing upgrades and imaging of workstations throughout region.

Utilized SCCM, operating system for software deployment, and patch management.

Process entitlement for profiles of associates with respect to software access, network and shared storage.

EDUCATION

Keller Graduate School of Management, San Antonio, TX

MBA with an emphasis in Technical Mgmt. 2011

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