Koran McCrary

**** *. ******** ***.

Tulsa, OK **106

918-***-****

ac8cy3@r.postjobfree.com

Career Objective

To obtain a job position in which I can develop my skills in customer experience, sales, and technology. To work for a company with integrity as well as a pleasant work environment. Skills

Possesses immaculate written, communication, and critical thinking skills. Impeccable observation to detail. Acquires knowledge in brief periods of time. Proficient in operating computer software such as HP and Dell. Experienced in using Word and Google Docs. Proficient in multitasking as well as using multiple computer programs simultaneously. Experience

October 2018 - present

Dish Network, Tulsa, Ok - Customer Experience Representative

● Responsible for accurately answering any questions customers may have regarding their account services, work orders, billing, and account history

● Assist customers with pay-per-view orders, programming changes, equipment upgrades and work order modifications

● Educating customers on new offers and promoting products offered by Dish to enhance the customer experience

● Resolving complex billing scenarios, offering self service solutions, accepting payment by a variety of methods

● Deescalate upset or irate customers in order to address their customer service needs August 2018 - present

Walmart Neighborhood Market, Tulsa, Ok - Service Desk Associate

● Responsible for collecting and distributing the correct amount of money during a transaction

● Imputing data to ensure customers can make transactions regarding money grams, paying bills, transferring money

● Assisting customers who wish to exchange or refund items

● Finding orders for customers that have been purchased online and sent to store for pick up

● Analyzing data to ensure customers are not being scammed or impersonated 2

April 2018 - August 2018

Walmart Neighborhood Market, Tulsa, Ok - Cashier

● Responsible for collecting and distributing the correct amount of money during a transaction

● Assisting customers who wish to purchase items

● Providing great customer service

● Organizing in addition to stocking items on shelves

● Ensuring items are priced correctly for public consumption February 2017 - August 2017

Whirlpool Corporation, Tulsa, Ok - Assembler

● Using tools such as nails, screwdrivers, and wires to manufacture ovens for public consumption

● Analyzing which tools would be required for certain variations of the products to be constructed

Education

August 2013 - May 2017

Central High School, Tulsa, Ok - Fine and Performing Arts GPA: 3.3/ 4.0

August 2017 - Jan 2018

Oklahoma State University, Stillwater, Ok - Forensic Psychology GPA: 3.4/4.0