Customer Service Engineering

JINHUI ZHUO

**** *** *** *** ** New York N.Y **029 718-***-**** ***********@*****.***

Compute Engineering major with strong problem solving, good communication, strong team plays, fluent in Mandarin, and analytical skills.

EDUCATION

Bachelor of Engineering in Computer Engineering, Minor in Mathematics June 2018

The City College of New York, Grove School of Engineering GPA 3.0

RELEVANT COURSES

Electrical Circuits Algorithms Electronics

Switching Systems Assembly Language Electromagnetics

Data Structures Web Design Web Security

Skills

Programming language: C++, Java, JavaScript, JSON, Python, MySQL, PHP, SQL and Html5

Software Applications: Microsoft Office (word, Excel, PowerPoint)

Spoken Languages: English and Mandarin

Projects

SAP (Service Access Provider) Church: Designed a platform that allows the priest to communicate online with other people.

Using Html5 and JavaScript to design the web pages.

Using PHP and MySQL to store relational database.

Using Python to test written codes.

Event Calendar, May 2016: Designed an event calendar for person use for better manage time.

Used MySQL and SQL to manipulate user input and stored them in database.

Collaborated with teammates to write test codes using Python

RandomGIF, HackNY April 2016: Users can use a google extension to search for Gif.

Used Giphy’s API to generate Gif links.

Used JSON to design a google extension

Experience

Overflow Cup Inc, 149 Sullivan St, New York, NY 10012, Aug 2018- Present

Oversee business financials.

Answers customer's complaints.

stocking merchandise.

Cybersecurity Facebook-CodePath 01/2018- 05/2018

Cyber Security training program sponsored by Facebook for web security.

Pen testing tool (Kali, Burp Suite, WPScan,) and learned OWASP challenge; exploited security vulnerability (SQL inject, XSS, IDOR, Encryption, Session and click Hijacking)

Staples, Customer Service, Rego Park, NY, June 2016- Jan 2017

Maintained a clean working environment.

Helped the cashier with answering phone calls.

Provided basic technical-support to costumers regarding electronics and technology.

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