Hector Sanchez Johnson, MBA in PM. ITIL Certified Process Manager.

I am a seasoned ITIL certified process manager and senior support specialist passionate about technology and inspired by social awareness.

As process manager for Incidents, Problems and Changes, I handle multiple topic threads with differing goals and deadlines, daily involving various hierarchies of management. With years of experience as technical team lead for MiddleWare applications in both Windows and Unix/Linux, I strive to lead second level and junior team members by example.

My social & environmental concerns plus my entrepreneurial spirit have motivated me to: complete an MBA with PM minor, learn web & mobile app development in my spare time, create a Sustainable Online Marketplace and become part of the executive committee of a disaster relief NGO. Hector Sanchez Johnson

MBA in PM

ITIL Certified Process Manager

US & MX citizenship

ac8ct3@r.postjobfree.com

+52-222-***-****

Oct. 19, 1982

Mexico. Looking to relocate.

References upon request.

LANGUAGES

SKILLS

MW WEBAPP & DB

WSO2 Carbon Microsoft IIS

IBM WAS WebSphere WCM

SharePoint LifeRay

Apache Tomcat

SQL MSSQL Server

MySQL Oracle DB

WEB & MOBILE DEV

WordPress WooCommerce

Magento HTML

CSS React Native

Jasonette Framework7

JavaScript PHP

Android Studio Xcode

OS ADMIN & SOFTWARE

Win. Server Unix/Linux

Batch Bash

MS Office MS Project

Visio Photoshop

DreamWeaver AfterEffects

Premier Illustrator

EDUCATION

• MBA WITH PROJECT MANAGEMENT MINOR

UDLAP / Puebla, MX

2014 – 2017

• STUDY ABROAD AT 関西外国語大学

Kansai Gaikokugo Daigaku / Osaka, JP

2003 – 2004

• BACHELOR’S IN ELECTRICAL ENGINEERING & TELECOM

UDLAP / Puebla, MX

2001 – 2010

EXPERIENCE

• T-SYSTEMS MEXICO

Puebla, MX

- Lead Incident Mgr., Problem Mgr. & Change Mgr.

2018 – Current

- Lead Incident Mgr. & Incident Mgmt. Team Manager 2016 – 2017

- MW Team Lead for COPART, OneAmerica,

ConnectedCar & Daimler Vehicle BackEnd

2014 – 2016

- MW Senior Support Specialist

2012 – 2014

- Business Objects Junior Support Specialist

2012

Hector Sanchez Johnson, MBA in PM. ITIL Certified Process Manager. HOBBIES & INTERESTS

CERTIFICATIONS

• ITIL CERTIFICATIONS

Foundations • Service Operation • Service Strategy • Continual Service Improvement • Service Transition

• LEAN IT FOUNDATIONS / 2018

• ENTREPRENEUR YOUTH TALENT OF PUEBLA / 2018

• FINANCE FOR NON-FINANCE MAJORS / 2016

• HIGH PERFORMANCE TEAM DEVELOPMENT / 2016

• WSO2 CARBON ADMINISTRATOR / 2015

• PLANT BASED DIET BY ECORNELL & NSI / 2015

• MAXIMUM FINANCIAL TRANSFORMATION / 2014

Business Model & Strategy, Marketing & Accounting.

• CONFLICT RESOLUTION / 2014

STRENGTHS

ACHIEVEMENTS

• FOUNDER OF TEN SAI DIGITAL SOLUTIONS / 2018

Freelance web & mobile software development

• INTL. SYMPOSIUM OF BUSINESS & ACCNT., BUAP / 2018 Speaker on “The Era of Apps” before +3500 guests

• 2ND WOMEN GEEKS FORUM BY GEEKS MX / 2018

Gave workshop on “How to buy and sell online”

• EXECUTIVE BOARD MEMBER OF NGO #JALO / 2018

Chief Technology Officer

• FOUNDER OF THE ORGANIC PEOPLE SOCIETY (OPS) / 2017 Sustainable Online Marketplace

• ACTIVE MEMBER OF NGO EPICENTRO PUEBLA / 2017

Creator of the earthquake relief web portal

AWARDS & RECOGNITION

• FINALIST AT “PUEBLA APP INNOVATION ‘18” BY GEEKS MX Presenting the OPS Sustainable Online Marketplace

• FINALIST AT “SUSTAINABLE INNOVATION ‘18” BY SOCIALAB Presenting the OPS Sustainable Online Marketplace

• T-SYSTEMS MEXICO

- Highest Award: Silver Sun for Best Project 2015

Daimler Vehicle BackEnd

- Highest Award: Silver Sun for Best Project 2013

99% Effectiveness for COPART

• DENNETT-PINKER INNOVATION FOR HUMANITY SCHOLARSHIP Essay Contest winner for City of Ideas Puebla 2009

• PRIZED AS BEST DELEGATE FOR PASMUN

UN Simulation at the American School Puebla 2001

Quality of Service Self-motivated Quick Learner Leadership Problem Solving Attention to Detail

Communication Skills

Critical Thinking

Empathy

Honesty

Reliable Creative Ambitious

PERSONAL DEVELOPMENT

Alton Kamadon’s Melchizedek Method Levels 1and 2 • The Perfect Health: Ayurvedic Lifestyle by the Chopra Center • Sondra Ray's Liberation Breathing Intensive I • Dr. Madan Kataria's Laughter Yoga • Mental Health by the Mexican Board of Geriatrics and Gerontology • Reiki Master Gokuikaiden in Mikao Usui’s Gendai Reiki-Ho • Second Degree in Usui Reiki Ryoho • Master Teacher in the Magnified Healing Method. TRANSLATION

• ENGLISH – SPANISH CONSECUTIVE TRANSLATOR FOR MEDITATION & BUDDHISM SEMINARS: Orgyen Chowang Rinpoche 5 day retreat for “Our Pristine Mind” • Jigme Loppon Rinpoche 5 day Throma retreat • Drupon Samten Rinpoche in the

“Green Tara Initiation and Practice” seminar • Tim Olmsted in “The Heart Teachings of the Buddha” workshop • Tim Olmsted in the course

“Practicing Meditation” • Tim Olmsted in Mingyur Rinpoche’s retreat course “The Joy of Living” level 1 & level 3 retreats • Acharya Lama Dawa Chodak Rinpoche's 8 annual visits • Mónica Bhatia Ph.D. and Henry Groover in The Perfect Health: Ayurvedic Lifestyle Program, by the Chopra Center

• Sondra Ray and Mark Sullivan in Sondra Ray's Liberation Breathing Intensive • Lama Bruce Newman's 1st visit and “Fundamentals of Tibetan Buddhism” talk.

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