IT Manager
Resume:
Hector Sanchez Johnson, MBA in PM. ITIL Certified Process Manager.
I am a seasoned ITIL certified process manager and senior support specialist passionate about technology and inspired by social awareness.
As process manager for Incidents, Problems and Changes, I handle multiple topic threads with differing goals and deadlines, daily involving various hierarchies of management. With years of experience as technical team lead for MiddleWare applications in both Windows and Unix/Linux, I strive to lead second level and junior team members by example.
My social & environmental concerns plus my entrepreneurial spirit have motivated me to: complete an MBA with PM minor, learn web & mobile app development in my spare time, create a Sustainable Online Marketplace and become part of the executive committee of a disaster relief NGO. Hector Sanchez Johnson
MBA in PM
ITIL Certified Process Manager
US & MX citizenship
******.*******.*******@*****.***
Oct. 19, 1982
Mexico. Looking to relocate.
References upon request.
LANGUAGES
SKILLS
MW WEBAPP & DB
WSO2 Carbon Microsoft IIS
IBM WAS WebSphere WCM
SharePoint LifeRay
Apache Tomcat
SQL MSSQL Server
MySQL Oracle DB
WEB & MOBILE DEV
WordPress WooCommerce
Magento HTML
CSS React Native
Jasonette Framework7
JavaScript PHP
Android Studio Xcode
OS ADMIN & SOFTWARE
Win. Server Unix/Linux
Batch Bash
MS Office MS Project
Visio Photoshop
DreamWeaver AfterEffects
Premier Illustrator
EDUCATION
• MBA WITH PROJECT MANAGEMENT MINOR
UDLAP / Puebla, MX
2014 – 2017
• STUDY ABROAD AT 関西外国語大学
Kansai Gaikokugo Daigaku / Osaka, JP
2003 – 2004
• BACHELOR’S IN ELECTRICAL ENGINEERING & TELECOM
UDLAP / Puebla, MX
2001 – 2010
EXPERIENCE
• T-SYSTEMS MEXICO
Puebla, MX
- Lead Incident Mgr., Problem Mgr. & Change Mgr.
2018 – Current
- Lead Incident Mgr. & Incident Mgmt. Team Manager 2016 – 2017
- MW Team Lead for COPART, OneAmerica,
ConnectedCar & Daimler Vehicle BackEnd
2014 – 2016
- MW Senior Support Specialist
2012 – 2014
- Business Objects Junior Support Specialist
2012
Hector Sanchez Johnson, MBA in PM. ITIL Certified Process Manager. HOBBIES & INTERESTS
CERTIFICATIONS
• ITIL CERTIFICATIONS
Foundations • Service Operation • Service Strategy • Continual Service Improvement • Service Transition
• LEAN IT FOUNDATIONS / 2018
• ENTREPRENEUR YOUTH TALENT OF PUEBLA / 2018
• FINANCE FOR NON-FINANCE MAJORS / 2016
• HIGH PERFORMANCE TEAM DEVELOPMENT / 2016
• WSO2 CARBON ADMINISTRATOR / 2015
• PLANT BASED DIET BY ECORNELL & NSI / 2015
• MAXIMUM FINANCIAL TRANSFORMATION / 2014
Business Model & Strategy, Marketing & Accounting.
• CONFLICT RESOLUTION / 2014
STRENGTHS
ACHIEVEMENTS
• FOUNDER OF TEN SAI DIGITAL SOLUTIONS / 2018
Freelance web & mobile software development
• INTL. SYMPOSIUM OF BUSINESS & ACCNT., BUAP / 2018 Speaker on “The Era of Apps” before +3500 guests
• 2ND WOMEN GEEKS FORUM BY GEEKS MX / 2018
Gave workshop on “How to buy and sell online”
• EXECUTIVE BOARD MEMBER OF NGO #JALO / 2018
Chief Technology Officer
• FOUNDER OF THE ORGANIC PEOPLE SOCIETY (OPS) / 2017 Sustainable Online Marketplace
• ACTIVE MEMBER OF NGO EPICENTRO PUEBLA / 2017
Creator of the earthquake relief web portal
AWARDS & RECOGNITION
• FINALIST AT “PUEBLA APP INNOVATION ‘18” BY GEEKS MX Presenting the OPS Sustainable Online Marketplace
• FINALIST AT “SUSTAINABLE INNOVATION ‘18” BY SOCIALAB Presenting the OPS Sustainable Online Marketplace
• T-SYSTEMS MEXICO
- Highest Award: Silver Sun for Best Project 2015
Daimler Vehicle BackEnd
- Highest Award: Silver Sun for Best Project 2013
99% Effectiveness for COPART
• DENNETT-PINKER INNOVATION FOR HUMANITY SCHOLARSHIP Essay Contest winner for City of Ideas Puebla 2009
• PRIZED AS BEST DELEGATE FOR PASMUN
UN Simulation at the American School Puebla 2001
Quality of Service Self-motivated Quick Learner Leadership Problem Solving Attention to Detail
Communication Skills
Critical Thinking
Empathy
Honesty
Reliable Creative Ambitious
PERSONAL DEVELOPMENT
Alton Kamadon’s Melchizedek Method Levels 1and 2 • The Perfect Health: Ayurvedic Lifestyle by the Chopra Center • Sondra Ray's Liberation Breathing Intensive I • Dr. Madan Kataria's Laughter Yoga • Mental Health by the Mexican Board of Geriatrics and Gerontology • Reiki Master Gokuikaiden in Mikao Usui’s Gendai Reiki-Ho • Second Degree in Usui Reiki Ryoho • Master Teacher in the Magnified Healing Method. TRANSLATION
• ENGLISH – SPANISH CONSECUTIVE TRANSLATOR FOR MEDITATION & BUDDHISM SEMINARS: Orgyen Chowang Rinpoche 5 day retreat for “Our Pristine Mind” • Jigme Loppon Rinpoche 5 day Throma retreat • Drupon Samten Rinpoche in the
“Green Tara Initiation and Practice” seminar • Tim Olmsted in “The Heart Teachings of the Buddha” workshop • Tim Olmsted in the course
“Practicing Meditation” • Tim Olmsted in Mingyur Rinpoche’s retreat course “The Joy of Living” level 1 & level 3 retreats • Acharya Lama Dawa Chodak Rinpoche's 8 annual visits • Mónica Bhatia Ph.D. and Henry Groover in The Perfect Health: Ayurvedic Lifestyle Program, by the Chopra Center
• Sondra Ray and Mark Sullivan in Sondra Ray's Liberation Breathing Intensive • Lama Bruce Newman's 1st visit and “Fundamentals of Tibetan Buddhism” talk.
Contact this candidate