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Customer Service Representative

Dallas, TX
January 31, 2019

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Esteban Montoya HM: 214-***-****

***** **** ***** ****** *:

Farmers Branch, TX 75234


To obtain a position as a team-player in an organization where I can maximize my strong communication & organizational skills, customer service background and my ability to work well in a challenging environment to achieve all goals.

Summary of Qualifications:

Human Resources/Benefits 3rd Party Logistics

Inbound & Outbound Call Center Retail Sales

Database Mining Shipping & Receiving

Customer Service

Work Experience:

Brinks Security – Farmers Branch, TX April '16 – January '19

Customer Tech Support

Answer inbound calls from customer and assist them in trouble shooting their security

system and home automation. In addition to helping them with their current system I

also give options for upgrading thier system or adding other components to it.

DSW – Dallas, TX November '08 - February '12 & July '15 - May '16

Sales Associate

Help customers with their questions about products & maintain a clean & organized sales floor. Work cash register, stock room, freight along with mark downs and damages on both opening and closing shifts.

Century Healthcare – The Colony, TX April '14 – July '15

Customer Service

Answer questions from inbound calls on benefits, providers or claim issues. Help members understand their coverage, along with processing member enrollments & terminations.

Frontline Source Group @ Connexion360 – Dallas, TX April '13 – January '14

Account Rep/Recruiter

Contact and recruit health care providers and other specialty audiences for peer-to-peer programming via satellite TV, IPTV, Webcast and teleconference. Utilizing & managing a database on Salesforce along with inbound & outbound calls

Rent-A-Center Corporate Headquarters – Plano, TX October '10 – November '12

Benefits Administrator I

Responsible for daily operations of administration duties including enrolling employees for health benefits, setting up payroll deductions for elections, process & respond to medical support court orders, adjusted employees vacation & sick time, answer phones & data entry.

Ozburn Hessey Logistics – Dallas, TX October 09 – September 10

Customer Service Representative

Service customer accounts by receiving, stocking and pulling orders according to customer requests. Print, edit & send orders out to warehouse to pick & communicate with customers via email and phone. Run daily reports and weekly billing for 4 public accounts, knowledge of EDI & Accuplus systems.

More work experience upon request


Santa Clara High School

Oxnard, California

Professional & Personal References available upon request

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