Customer Service Sap
Resume:
KULDIPSINH JHALA
Phone: (M) +91-982*******
Email: ******@*****.***
** ******** ******* **** ***** Hall Race Course, Vadodara
Seeking a challenging position in a reputed organization to enhance my career in the field of CUSTOMER RELATIONSHIP MANAGEMENT / CONTENT WRITING / SAP MM, whereby I can apply my experience and skills, improve processes and apply best practices towards achieving business goals in a challenging and dynamic environment
Summary
Creative, skilled and accomplished professional offering 8years of diversified experience in the field of Customer Relationship Management, Customer support, Content Writing and SAP MM End User; presently working with Avista Web Technology Pvt. Ltd., Vadodara as Product - Client Product Coordinator.
A keen planner and implementer with expertise in managing the entire process operations
Closely working with customers and understanding their requirements
Ability to provide a high level of Customer Service, surpassing market standards and maintain healthy relationship with peers and competitors
Significant exposure in Content writing and publishing content in web pages and web sites
Ability to generate content in a clear and precise manner and according to client’s requirements
Responsible for conducting research and writing content
Acknowledged for unwavering commitment to providing exceptional customer service, led by examples and establishes a professional work environment based on respect
Adaptable with good communication & interpersonal skill, proficient in analysis & decision-making, demonstrates ability to work effectively in the highly competitive service industry
Career Related Skills
Customer Relationship Management
Content Writing
Corporate Communication
SAP MM
Customer Service& Support
Team Management
Escalation / Queries Handling
Excellent Communication Skills
Problem Solving Ability
Complaints & Grievances Handling
Professional Background
AVISTA WEB TECHNOLOGY PVT. LTD, Vadodara (Jan’15 – Present)
Product- Client Product Coordinator
Key Deliverables:
Coordinating with Clients in respect of website navigation
Liaison between clients and web developers for client’s queries
Responsible for client engagement with respect to corporate communication
Accountable for content writing for company websites
LETSNURTURE INDIA PVT LTD, Ahmedabad (Jan’13 – Dec’14)
Content Writer
Key Deliverables:
Responsible for content writing for the company website and other content projects
Involved in blog writing for the company’s travel website. (www.Indiantravellers.co.in)
Accountable for article writing for company’s projects
Responsible for giving opinions on articles posted on different websites
Efficiently managed admin duties of the office on a daily basis
GEA PROCESS ENGG. INDIA PVT LTD, Vadodara (Aug’10 – Jan’12)
Commercial Assistant (SAP Purchase & MM Function)
Key Deliverables:
Worked as an end user in SAP
Comparison of Vendors & Prices
Registration of Vendors in SAP System
Managed Purchase Orders (Creation, Generation & Finalization) on the SAP system and MM Module with PR Creation
Registration of GR and Invoice receipt in SAP System
Handled other SAP MM related work
MARSHAL INDUSTRIAL SECURITY SERVICES,Vadodara (Jun’09 – Jun’10)
Administration Executive
Key Deliverables:
Efficiently managed daily business operations including cash / financial management
Executed email broadcast campaigns & media advertisements
Developed standardize presentations, sales scripts, proposals
Handled administrative duties in office
Credentials
PGDHRM from M. S. University in 2011
SAP 01 (Basics) Professional Course from Collabra Ltd. In 2010
PGDCA from M. S. University in 2010
B.Com. (Marketing) from M. S. University in 2008
Core Skills
Exceptional written and verbal communication skills
Possess excellent organizational and management skills
In-depth knowledge of research with excellent analytical skills
Systematic approach and quick adaptability to new technologies
Personal Specifics
Date of Birth: 26th July, 1984
Contact this candidate