KULDIPSINH JHALA

Phone: (M) +91-982*******

Email: ac8chx@r.postjobfree.com

** ******** ******* **** ***** Hall Race Course, Vadodara

Seeking a challenging position in a reputed organization to enhance my career in the field of CUSTOMER RELATIONSHIP MANAGEMENT / CONTENT WRITING / SAP MM, whereby I can apply my experience and skills, improve processes and apply best practices towards achieving business goals in a challenging and dynamic environment

Summary

Creative, skilled and accomplished professional offering 8years of diversified experience in the field of Customer Relationship Management, Customer support, Content Writing and SAP MM End User; presently working with Avista Web Technology Pvt. Ltd., Vadodara as Product - Client Product Coordinator.

A keen planner and implementer with expertise in managing the entire process operations

Closely working with customers and understanding their requirements

Ability to provide a high level of Customer Service, surpassing market standards and maintain healthy relationship with peers and competitors

Significant exposure in Content writing and publishing content in web pages and web sites

Ability to generate content in a clear and precise manner and according to client’s requirements

Responsible for conducting research and writing content

Acknowledged for unwavering commitment to providing exceptional customer service, led by examples and establishes a professional work environment based on respect

Adaptable with good communication & interpersonal skill, proficient in analysis & decision-making, demonstrates ability to work effectively in the highly competitive service industry

Career Related Skills

Customer Relationship Management

Content Writing

Corporate Communication

SAP MM

Customer Service& Support

Team Management

Escalation / Queries Handling

Excellent Communication Skills

Problem Solving Ability

Complaints & Grievances Handling

Professional Background

AVISTA WEB TECHNOLOGY PVT. LTD, Vadodara (Jan’15 – Present)

Product- Client Product Coordinator

Key Deliverables:

Coordinating with Clients in respect of website navigation

Liaison between clients and web developers for client’s queries

Responsible for client engagement with respect to corporate communication

Accountable for content writing for company websites

LETSNURTURE INDIA PVT LTD, Ahmedabad (Jan’13 – Dec’14)

Content Writer

Key Deliverables:

Responsible for content writing for the company website and other content projects

Involved in blog writing for the company’s travel website. (www.Indiantravellers.co.in)

Accountable for article writing for company’s projects

Responsible for giving opinions on articles posted on different websites

Efficiently managed admin duties of the office on a daily basis

GEA PROCESS ENGG. INDIA PVT LTD, Vadodara (Aug’10 – Jan’12)

Commercial Assistant (SAP Purchase & MM Function)

Key Deliverables:

Worked as an end user in SAP

Comparison of Vendors & Prices

Registration of Vendors in SAP System

Managed Purchase Orders (Creation, Generation & Finalization) on the SAP system and MM Module with PR Creation

Registration of GR and Invoice receipt in SAP System

Handled other SAP MM related work

MARSHAL INDUSTRIAL SECURITY SERVICES,Vadodara (Jun’09 – Jun’10)

Administration Executive

Key Deliverables:

Efficiently managed daily business operations including cash / financial management

Executed email broadcast campaigns & media advertisements

Developed standardize presentations, sales scripts, proposals

Handled administrative duties in office

Credentials

PGDHRM from M. S. University in 2011

SAP 01 (Basics) Professional Course from Collabra Ltd. In 2010

PGDCA from M. S. University in 2010

B.Com. (Marketing) from M. S. University in 2008

Core Skills

Exceptional written and verbal communication skills

Possess excellent organizational and management skills

In-depth knowledge of research with excellent analytical skills

Systematic approach and quick adaptability to new technologies

Personal Specifics

Date of Birth: 26th July, 1984

Contact this candidate