Customer Service Manager
Resume:
JIMMIE CAROL GRIFFIN
**** **** **. ***. ** Lubbock, TX 79411
*******@*****.***
I wish to pursue a challenging position with your agency to utilizing my knowledge and experience. I am confident that I possess the qualities and experience you are looking for. I have enclosed my resume for your review and consideration.
My Managerial and claims, customer service experience and professionalism set me apart from the crowd. I am a self-motivated individual with a commitment to high levels of achievement. I am team oriented but also possess the natural ability to take a leadership role when appropriate. I possess strong organizational and problem solving skills. I have utilized my skill to coordinating promotional activities, interacting with new and established accounts, and preserving excellent customer relationships. I am a hard-working individual and I am anxious to contribute my experience and skills to the goals of your agency. I look forward to meeting with you personally to further discuss my credentials.
Sincerely,
Jimmie Carol Griffin
Jimmie Carol Griffin
1919 34th St. Apt 10
Lubbock, TX. 79411
*******@*****.***
State Farm Ins. TASP OFFICE – BROWNWOOD, TX. MAY-2018 – DECEMBER 2018
Serviced entire book by myself of 1200 households
Maintained and Preserved business for incoming agent assigned
Claims follow up and processing, worked with customers to make event of loss bearable.
Problem solved and handled even most complex CSR situations.
Processed Daily Reconciliation.
Community Cheer Connections, Market Manager Weatherford, TX 2015-2018
Selling advertising promotional items for school athletic events
Building and maintaining client relationships
Identifying prospects using existing client leads State Farm Insurance -ESP offices – Various Agencies in KY and TX 1991-2015
Trouble shooting such as team building and training. Created incentives to motivate team members.
Building and maintaining client relationships.
Identifying prospects using leads from claims and service performed.
Ability to resolve complex customer issues and complaints.
Education:
Permian High School
References upon request
Contact this candidate