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Customer Service Sales

Aptos, CA
January 30, 2019

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Mobile: 831-***-****

Experienced Technical Supply Chain & Commercial Management Professional with a history of working in Market Leader FMCG, Beauty, Electronics Brands & Companies.

Master’s in Product Management Green Card Holder WORK EXPERIENCE & PROJECTS

Business Strategy/Operations Management Consultant San Francisco/Bay Area 2017-Present Business Strategy & Development of a New York based Verbal Behavior Curriculum Company that uses a B2B SaaS Platforms. Marketing & Business Priority Setting/Investment Analysis of a Behavioral Science Company in Bay Area. Market Analysis, Business Strategy & Marketing Tools Setting of different government sponsored products/projects of a B2B SaaS Company based in Turkey. PROCTER & GAMBLE

Nordic - Sweden/Denmark/Norway/Finland Stockholm, Sweden 6 years 2011-2017

Commercial Operations Manager 2 years & 1 months For Wella business, Leading Commercial Operations End-to-End Process – product/campaign/launch planning & project management, profitability, spending, distribution, forecasting & target-setting, Go-to-Market Strategy (competition & market insight/reality adjustment), efficiency/centralization, execution, tracking & reporting. Product Management – New product/commercial/digital/customer education initiative launches & user testing, marketing budget reconciliation, advertising, PR & media agency processes improvement. Yearly portfolio List & Recommended Retail Price Increase. Pricelist Process Owner. Commercial Processes Owner. Daily Commercial Operations Responsible. Key Cross-Functional Collaborator with Supply/Demand/Finance/ Order Management/Master Data/Marketing & Sales/Distribution Teams. New Initiative Analysis/Success accountability. Project Management, establisher/responsible of Digital, Commercial Tools & Online Store.

Power of You Award for Online Store, 20% increase in Price List accuracy, 30% decrease in Trade Window Execution issues

Market Logistics & Availability Leader, E2E Process Leader 1 year & 9 months Responsible for Wella, Oral-b & Braun Product E2E Planning & Management, responsibilities including; Daily/Weekly/Long Term Product Supply & Marketing Material Planning, Lifecycle & NPI Management, Product/Marketing Material Master Data & Change Management. Acts as an Escalation Point/Key Interface between Central Planning, Local Demand/Supply, Marketing & Sales, Finance, Order Management, Distribution/Warehouse Teams to enable improved initiative management, availability & P&L. Market SAP Planning & Order Management Systems Expert for Wella & Retail Teams. Led Service & Process Improvement Projects on Customer Volume Allocation, New Initiative Communication, Product Category Transition/Simplification/Centralization.

Overall 10% increase in Service Measures, Promoted for Promotion & Marketing Material Processes Restructuring Proposal

Supply Chain Manager 1 year

Product Supply & Initiative expert across 2 categories in Nordic Market & responsible for all scalable new product & initiative tasks including Daily/Weekly/Long-Term Product Supply & Initiative Planning, Product Change, Project & NPI Management, New Product Start of Ship Execution & System Maintenance. NPI Sellout Process Owner across categories in Nordic Market & responsible for sustaining & improving the process in collaboration with Customer Service, Business & Sales Teams. Handling NPI Local Broker Sales.

Western Europe Best in Class for Oral-B & Braun Customer Order Fill Rate by exceeding targets 10 Months in a row

Product Claims Leader 9 months

Responsible for E2E Price Claims Process & Reduction in collaboration with Nordic Customer Service Organization, Business & Sales Teams: Analysis of Current Price Claims Process and New Process Deployment, E2E Claims Handling trainings and building capability, Organizational weekly price claims reporting. Additional Responsibilities including; Customer Daily Credit Management, leading Monthly Accounting Balance Sheet Reconciliation Work.

Promoted for reducing 400+ claims to 0 in 6 months & maintaining a weekly 10 claims average level

SAP Implementation Master Data Expert 7 months

Involved in SAP System Implementation Project, responsibilities including SAP Business Acceptance Testing for: Pricing, Complex Products Order Generation, Availability, Delivery, Invoicing, Credit and Debiting, and Order Returns. SAP Master Data Preparation & Maintenance: Product List Price, Costumer and Product Discounts, and Tax Information SAP System Start-up Preparations: Net Price Validation Testing. Customer & Product Discounts SAP Support Software development, testing, end user training & support.

Received Organizational Recognition for Complex Product Testing, Pricing Procedure & Rebate Tool Deployments BOMBARDIER INC., ALL-EMBALLAGE AB, TUNA STÅLRÖR AB Västerås/Stockholm, Sweden 7 months 2009-2010 Involved in Value Stream Mapping, Logistics System Analysis, and Process Improvement Projects in above listed companies. COCA-COLA BEVERAGE INC. Ankara, Turkey 8 months 2007-2008 Involved in “Analysis of Coca-Cola Ankara's Sales & Logistics System” Project: Current Sales, Marketing & Logistics System Analysis, System Improvements, Investment/Cost Analysis for the proposed new sales & logistics system. EDUCATION

Master of Science in Product and Process Development MÄLARDALEN UNIVERSITY, Sweden 2009-2012 Focus: Product Management, Marketing, Management, Supply Chain Management, Business Planning, Project Management, Lean, Innovation, Quality, Simulation. Thesis: “Lean and Green Product & Process Development” Bachelor of Science in Industrial Engineering BILKENT UNIVERSITY, Turkey 2004-2008 Focus: Operations Management, Marketing, Economics, Management, Optimization, Manufacturing, Forecasting, Business Planning, Information Systems, Supply Chain Management, Quality, Simulation, Stochastic Models, Programming, Database SKILLS

MS Office Good Knowledge in Word, Excel, PowerPoint Enterprise Systems Good Knowledge in SAP Sales & Distribution, Materials Management Modules Business/Marketing Data Good Knowledge in Business Warehouse Programming Knowledge Intermediate Knowledge in JAVA, MATLAB Optimization & Statistical Tools Intermediate Knowledge in X-Press, ILOG, LINGO, MATLAB, MAPLE, GAMS Simulation Tools Good Knowledge in ARENA, Extend


English – Fluent written & spoken, Swedish – Basic, Turkish – Native Language

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