Seeking service position where my skills can be grown and effectively utilized
Harbor City CA, 90710
Candy Club LLC- Customer Service Rep Jun 2018- Nov 2018(laid off)
Handled customer service issues. Handled reshipment of products. Updated account information. Retention & cancellations. Inbound calls. Emails via Zendesk. Some live Chats.
Pinnacle Travel Services- Travel Counselor Nov 2017-Mar 2018
Book travel reservations for American express Platinum card holders, Including Airfare, Hotel, rental car services. Update card member profiles. Customer Service/ Sales Duties.
Centurylink-- Sales & Service Rep Aug 2016-Sept 2017 Relocated
Handled service needs, set up new accounts, billing, etc. High metrics and team contributions.
Gannett Pub/AZ Republic -- CSC Rep Level 1& Retention Rep level 2 Part-time Position
Jan 2015-Dec 2016
Set up accounts and update existing newspaper subscriptions. Handle cancellation and retention accounts. Received promotion 2 weeks out of training.
Grand Canyon University, Phoenix AZ — Worship Arts
Jan 2015 - Present
Los Angeles Southwest College, Los Angeles CA — Music
Feb 2012- Dec 2014
●Multi- Line Phone systems
●Computer software: CRM, OSCAR, MICROSOFT OFFICE, ENCORE, SATURN SABRE, Zendesk, Cs Dash, ETC.
●Also has experience 3 years as an in home care provider, Tech support, Admissions rep.