Customer Service Sales

James Simmons

Seeking service position where my skills can be grown and effectively utilized

**** ********* **

Harbor City CA, 90710

623-***-****

***************@*****.***

EXPERIENCE

Candy Club LLC- Customer Service Rep Jun 2018- Nov 2018(laid off)

Handled customer service issues. Handled reshipment of products. Updated account information. Retention & cancellations. Inbound calls. Emails via Zendesk. Some live Chats.

Pinnacle Travel Services- Travel Counselor Nov 2017-Mar 2018

Book travel reservations for American express Platinum card holders, Including Airfare, Hotel, rental car services. Update card member profiles. Customer Service/ Sales Duties.

Centurylink-- Sales & Service Rep Aug 2016-Sept 2017 Relocated

Handled service needs, set up new accounts, billing, etc. High metrics and team contributions.

Gannett Pub/AZ Republic -- CSC Rep Level 1& Retention Rep level 2 Part-time Position

Jan 2015-Dec 2016

Set up accounts and update existing newspaper subscriptions. Handle cancellation and retention accounts. Received promotion 2 weeks out of training.

EDUCATION

Grand Canyon University, Phoenix AZ — Worship Arts

Jan 2015 - Present

Los Angeles Southwest College, Los Angeles CA — Music

Feb 2012- Dec 2014

SKILLS

●Telemarketing

●Multi- Line Phone systems

●Typing

●Filing

●Sales

●Customer Service

●Retention

●Computer software: CRM, OSCAR, MICROSOFT OFFICE, ENCORE, SATURN SABRE, Zendesk, Cs Dash, ETC.

●Also has experience 3 years as an in home care provider, Tech support, Admissions rep.

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