Senior Information Technology Executive with over 30 years of experience managing and leading IT infrastructure, security, and support teams in multibillion-dollar Fortune 500 organizations. Possesses a proven track record of strategic hands-on operational leadership, effective communication, team building, and successful project implementation.
Developed industry rapport and partnering relationships to deliver enterprise solutions in complex multi-datacenter and cloud environments and can successfully balance strategic leadership with operational efficiency.
21 years in technology planning and multimillion-dollar budget management
18 years enterprise project management using formal methodologies
18 years staff development in multi-departmental, multi-site environments
18 years developing operational policies and procedures
18 years strategic road mapping and IT leadership
Areas of focus:
·Cyber security, data protection, and compliance
·Strategic planning, budget oversight and forecasting
·ERP implementations (Oracle PeopleSoft, SAP)
·Mergers and acquisitions
·Disaster recovery and business continuity planning
·Vendor relationship management
·Staff development and leadership
·Tier 1 through Tier 3 support management and reporting
·Data Center management and design
·LAN, WAN, and telecommunications management
·IT policy and procedure development and management
·Server, storage, desktop and application virtualization
·Cloud transformation and cloud roadmap
·Messaging and Active Directory
SECURITAS SECURITY SERVICES USA, INC. – Westlake Village, CA 2009 – 2018
Securitas provides security services in the USA, Canada and Mexico and is a knowledge leader in security.
Senior Director of IT Infrastructure
Lead the IT infrastructure teams supporting the cloud, LAN, servers, storage, data security, and desktop environments for a global security company including five data centers and 400 locations. Providing systems management for offices throughout North and South America, India and China.
Heavily involved with project management, vendor management, TCO, ROI, C-level strategic planning as well as tactical day-to-day operations and support.
·Managing over $20M in budgets, forecasting, and presenting executive proposals for capital projects.
·Researching and recommending new products, technologies, and providing the infrastructure technology roadmap.
·Handled contract negations, partner relationships, maintenance agreements and procurement of all related technologies saving the company millions of dollars.
·Providing staff mentoring and training to produce technology innovation and excellent customer service.
·Managing key performance indicators and service metrics keeping the company at a 99.99% operational uptime.
·Responsibilities include data security, policies and PCI and SOC compliance targets as well as system runbooks and support documentation.
·Ran semi-annual disaster recovery and business continuity testing, as well as a real successful DR during Hurricane Sandy with zero downtime for all business critical systems.
·Leading and managing multiple support departments comprised of internal and outsourced staff to sustain diverse strategic and operational initiatives.
·Responsible for the network and data security management of East and West Coast datacenters housing 1000 plus virtual servers and 400 switches and routers.
·Responsibilities include managing the Citrix XenApp and XenDesktop VDI infrastructure as well as the VMware platforms.
·Managing the AD and Exchange environments as well as the desktop provisioning and client application delivery for 3000 physical desktops, 500 virtual desktops and 200 thin clients using Microsoft System Center and Citrix XenDesktop.
·Responsible for delivering 130 applications to the desktops utilizing Citrix XenApp and Microsoft SCCM.
·Responsible for data security compliance including PCI and PII as well as IT and data security policies and procedures.
Recent projects include:
·Office365 migration - managed the company migration to Office365. Creating a hybrid migration infrastructure for a seamless transition to the Azure cloud and minimize disruption to the end users. Deploying O365 ProPlus to all workstations by utilizing Microsoft System Center Configuration manager 2016.
·Windows 10 deployment – managed the deployment of Windows 10/Office 2016 desktops in physical and virtual environments using Microsoft System Center and Citrix XenDesktop 7 VDI. Coordinating application testing and certification for over 130 desktop applications. Developing seamless deployment methods including in place and virtual desktop migration strategies.
·NetScaler deployment – Led a team to design and deploy a highly available, multi-site, application architecture utilizing Global Server Load Balancing (GSLB) and application delivery controllers (ADC). Deployed Citrix NetScaler ADCs for load balancing traffic across multiple datacenters into the MS Exchange, Web Portal and Citrix environments. Used NetScaler ADCs to enhance application performance and minimize data security attack surfaces.
·VDI deployment – Coordinated a deep dive live production evaluation and comparison between competing leaders in the VDI space. Architected and deployed an infrastructure that delivers virtual desktops and core applications to pcs, tablets and smartphones throughout North America, South America, Europe, India and China.
·Server virtualization – Created a vSphere virtual server infrastructure utilizing HA, DRS, VMotion and storage VMotion. Consolidated and virtualized legacy physical production servers to the virtual infrastructure and created rapid provisioning services for the application and development groups.
·Datacenter redesign - Redesigned the core datacenter utilizing Cisco 9K/5K/2K for greater flexibility and lower CapEx/OpEx.
·Mergers and acquisitions – Led the organization on the IT infrastructure components of business mergers and acquisitions. Created migration strategy and merger plans and managed all components of the infrastructure migrations. Utilized XenDesktop and XenApp to facilitate rapid desktop provisioning and critical application delivery to newly acquired business units.
·Dell EMC VMAX 10K migration - successfully migrated all critical company data with no business interruption on both coasts
ARBONNE INTERNATIONAL – Irvine, CA 2009 – 2009
Arbonne International, LLC has been a trusted name in beauty and cosmetics for over 2 decades.
Senior Project Manager (Contracted through Codesoft International)
Contracted to project manage a Disaster Recovery Project across multiple Data Centers (Irvine, CA and Dallas, TX). Lead the diverse staff of 20 engineers, analysts, and developers to plan, design, and implement several interdependent projects according to strict deadlines and within set budget. Managed resources and coordinated efforts of team members, third-party contractors, and consultants to deliver the projects according to plan. Proficient in project management methodologies and tracking tools. (technologies included; VMWare, Unix, AIX, Windows, Red Hat Linux, Oracle 9i & 10g, Hitachi/IBM/EMC SANs, AD, Exchange, BlackBerry)
§Conducted a series of JADs, executive review sessions, to justify the initiatives and overall project approach. 5 separate initiatives were identified for developing a Disaster Recovery strategy for Web/E-com, MLM, and Oracle EBS applications
§Finalized all business requirements and attained stake holders and senior executive signoffs for approach, concept, development and delivery calendars for a major capital project
§Created and maintained the MS Project master plan with a frozen delivery date because of the financial impact on business, this called for an extremely tight delivery schedule with aggressive milestones. Introduced and planned out a phased approach which was approved and signed off by all stake holders
§Conducted daily status conference call meetings with all groups and leads monitoring progress of all groups and their interpretation of business requirements and how it affected system and coding modifications, database stabilization, IST & UAT planning. Coached key business managers through the preparation of business user test scenarios, scripts and testing calendar
§Published daily, weekly and monthly status report decks presented/distributed to stake holders tracking progress for all milestones, resolution of major issues and percentage complete for major business objectives
§Completed IST and UAT testing for the MLM and Vertex platform migration from AIX to Linux, greatly reducing maintenance costs
WESTFIELD, LLC - Los Angeles, CA 2007 – 2008
The Westfield Group is the largest retail property group in the world by equity market capitalization.
Director of US Infrastructure Operations
Managed entire IT infrastructure services staff of 18. Ensuring stable operations of the company’s IT infrastructure; developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network storage solutions, data communications, and telecommunications systems. Additional responsibilities included global ITIL help desk, development of strong vendor partnerships and the implementation of best practices to ensure that performance (availability, scalability, reliability) and security requirements are met.
§Managed server consolidation projects using VMware which is projected to save the company over $2.5M over the next 3 years, while allowing for increased capacity for new growth
§Upgraded Global Frame Relay to a new Global MPLS network resulting in a 400% increase in bandwidth
and increasing response times by 50%
§Migrated entire US Frame Relay WAN to an MPLS WAN for over 80 sites in three months, with minimal business disruption, doubling available bandwidth, and 20% less cost
§Designed and architected a new Tier 1 Data Center supporting Unix, Windows, and AS400 servers, then migrated of all critical applications with no business disruption while increasing application response times
§Implemented an EMC Centera SAN solution in new data center, consolidating critical business data, increasing fault tolerance, and increasing application response times
§Optimized the CA Unicenter Service Desk implementation to support Global Operations and SLAs
§Redesigned a Disaster Recovery solution, which provided immediate network infrastructure fail-over and less than 48hr recovery time for all business-critical applications
§Created the architecture for an VoIP implementation across 72 US sites
§Implemented a new IBM iSeries AS400 solution, which increased speed and application efficiency over 100%, while reducing hardware footprint and power requirements
§Designed the new architecture for JD Edwards Enterprise 1 ERP system that improved applications response times up to 100%
§Implemented SMS, Foundstone, McAfee ePO, and cleaned up Active Directory as part of a Global Security Initiative, allowing identification and fixes for hundreds of critical system vulnerabilities which
significantly reduced the companies risk and exposure
§Implemented a Tandberg Video Conferencing solution for the entire corporation, giving enhanced state of the art VC capabilities with 50% less data loss and over 100% better picture quality
§Chaired the Change Control Board for IT allowing management of critical changes to business-critical
applications in a coordinated controlled manner, which significantly reduced risk to the business
TOYOTA FINANCIAL SERVICES - Torrance, CA 2006 – 2007
Toyota Financial Services provides insurance and financial products and services to Toyota, Lexus, and Scion.
Senior Project Manager (Contracted through PlanNet Consulting, Inc.)
Contracted to manage the migration of multiple business critical application to a new data center. Worked closely with Toyota’s PMO to closely adhere to their ITIL requirements. Planned, executed, and finalized projects according to strict deadlines and within set budget. Acquired resources and coordinated the efforts of team members, third-party contractors, and consultants to deliver projects according to plan. Defined the project’s objectives and oversaw quality control throughout their life cycle. Coordinated all activities related to application migrations, data center migration planning, and program execution. (technologies included; Unix, Windows, Linux, IBM WebSphere, Oracle 9i & 10g, EMC SANs, Notes)
§Finalized multiple business requirements and attained stake holder and senior executive signoffs for master project plan, milestone deliverables, migration schedule, and testing calendars
§Created and maintained the project master plan with a strict delivery dates agreed on by the business, this called for a tight migration schedule with aggressive milestones
§Introduced and planned out a phased approach for critical application migration, which was approved and signed off by all stake holders, and maximized application up-time
§Conducted daily status conference call meetings with all application groups and leads monitoring progress of all tasks and how it affected the overall schedule
§Scheduled and staged integrated system testing (IST) and user acceptance testing (UAT) for all application migrated. Developed and executed test scenarios and scripts, identifying defects and coordinated the remediation efforts, re-tests, and database stability
§Coached key business managers through the preparation of business user test scenarios, scripts and testing calendar
§Published daily, weekly and monthly status report decks presented/distributed to stake holders tracking progress for all milestones, resolution of major issues and percentage complete for major business objectives
§Relieved bottlenecks and facilitated all communication between two separate entity corporations, which allowed migration of all applications on time and on budget
INTERNATIONAL RECTIFIER - El Segundo, CA 2001 – 2006
International Rectifier is the oldest, independent semiconductor company in the world.
Director Global Network
Directed the day-to-day global IT operations, network infrastructure, security, voice communications, wireless infrastructure, data centers, global help desk, and corporate messaging systems. Managed a staff of 30 senior IT managers and engineers in over 20 global locations, with six senior direct reports. Additionally, responsible for budgeting, licensing, strategic planning, disaster recovery, vendor negotiations, corporate SLAs, and eCommerce web portal.
§Redesigned and optimized network infrastructure (Cisco LAN/WAN), increasing the stability, reliability
and efficiency to 99.99% in the first three months, while reducing overall fixed costs by over $500k
§Managed a global file and print migration from Novell/Unix to Microsoft network operating system. The migration included global server consolidation, thereby reducing fixed maintenance costs by over $250k annually while increasing reliability and performance by over 80%
§Successfully led three ERP (MAC-PAC XE, QAD, PeopleSoft) conversion/integration projects, each enabling significant revenue increases sooner than forecasted
§Structured and oversaw the reduction of departmental budget from $7M to $3M (57%) within 9 months by eliminating consultants, hiring permanent IT staff, renegotiated vendor contracts, reducing maintenance costs, and cleanup of unnecessary expenses
§Implemented a business-critical Disaster Recovery solution for data communications, reducing business disruption risks by over 90%
§Managed Global ITIL Help Desk including desktop support, network support, facilities, and all 3rd party vendor SLA's.
§Created global technology standards, corporate IT policies and procedures, and corporate security standard, which streamlined operations and met SOX compliance requirements
§Relocated the entire corporate headquarters (600+ users) and Data Center to a new facility, with the transition process being 100% transparent to users
§Managed the global implementation and upgrade of corporate email system (Novell GroupWise to Exchange 2003 w/BlackBerry) including; servers, desktops, and backend infrastructure, significantly improving user functionality and overall system responsiveness and reliability
§Defined performance metrics and establish processes to measure performance against these metrics which significantly improved operational efficiency and reduced costs
§Completed over six successful acquisition integrations increasing efficiencies and reducing duplicate systems and costs
§Improved overall system/network responsiveness and uptime from 70% to 99.99%
NETIGY CORPORATION - Irvine, CA 2000 – 2001
Netigy is The World's Premier Architect of eBusiness Infrastructure.
§Managed a $250k project for Sempra Energy, requiring a complete infrastructure redesign and a migration plan to transition there IT infrastructure from a Token Ring to an Ethernet network infrastructure. The project also consisted of a complete IP readdressing plan for their entire enterprise network.
§Managed a $100k project for Amgen, designing a completely new corporate firewall solution.
§Successfully lead a project staff of three principal consultants and nine senior consultants to complete all assigned projects on time and under budget
§Developed corporate proposal templates and created numerous proposals for several Fortune 1000 companies which won Netigy several major projects
PEROT SYSTEMS - Pasadena, CA 1997 – 2000
Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. Electronic Communications Manager – Western Region (1999 – 2000)
§Completed a successful corporate email migration from ccMail v6 to Exchange 5.5 and the implementation of an EMC SAN enhancing data security
§Successfully managed the email administration for 3,000+ Parsons employees with no downtime or loss of mail
§Lead support engineer for the Parsons’ CEO, COO, and CIO which kept their systems operating at 99% uptime
§Created corporate policies and procedures for the training and implementation of electronic communications, which streamlined operations and reduced support requirements
Systems Integrator (1997 – 1999)
Responsible for supporting the alignment of information technology and business systems as it relates to data, applications, and systems architecture.
§Built the entire IT infrastructure of a joint venture facility to support the $712 million Alameda Corridor project. This involved; business analysis, project management, network and systems design, end user support, and systems administration (Windows & Unix platforms)
§Managed the infrastructure implementation for the $130 million San Diego Airport Terminal project. This involved: infrastructure development and operation of information and communication systems
§Lead a team which designed and built the IT infrastructure to support the $120 million International joint venture for Shell Oil. I was the principal technical integrator in the strategic design, and I coordinated the development, integration, and support of complex systems solutions
§Received a performance recognition award for being in the top 10% of the 7000 Perot Systems employees
PARSONS - Pasadena, CA 1994 – 1997
Parsons is one of the world's largest full-service engineering and construction organizations.
Systems Administrator (1996 – 1997)
§Exclusively supported the network, telecommunications, desktop, and database administration for 150+ senior executives and staff
§Identified, structured, developed, and implemented multi-system complex business and management solutions, providing secure stable platforms for all employees
Project Control Engineer (1994 – 1996)
§Managed the labor and expenses for the $70 million San Joaquin Corridor project, including: financial analysis, implementation of business solutions, tracking completion of business objectives, and reporting
§Managed the labor and expenses for the $600 million Port of Long Beach project. Captured data, conducted cost analysis, budgeting, contract management, vendor relationship management, project status reporting, and forecasting
§Identified and executed critical contract compliance to recover $750,000 of the over $2 million owed by MetroLink
University of North Dakota, Grand Forks, North Dakota
B.S., Bachelor of Science in Airway Science, Aircraft Systems Management
Awarded a 4 Year Army ROTC Scholarship
Flight School (Distinguished Graduate), Fort Rucker, Alabama
Aviation Officers Advanced Course, Fort Rucker, Alabama
Network Infrastructure: LAN, WAN, VPN, MPLS, DSL, Wireless, Remote Access, T1, DS1, T3, DS3, E1, E3, OC3, FTP, DHCP, DNS, TCP/IP, BGP, OSPF, EIGRP, VoIP, IDS, IPS, HIDS
Network Hardware: Routers/switches/firewalls/load balancers; Cisco, Brocade, Juniper, Intel, 3Com, Extreme, HP, NetApp, EMC, Avaya, Nortel, Check Point, Expand, F5, iPass, BigIP
Operating Systems: Windows Server 2016, NetWare, Mac OS, HP-UX, IBM Power series, AIX, Solaris and SunOS, UNIX, Red Hat Linux, DEC, Hitachi
Web: MS SharePoint 2016, MOSS 07, IIS, ASP, .NET, Flash, Dreamweaver, NetObjects Fusion, Java, HTML, XML, Apache Web Server
Applications: VMware, Office365, Exchange Server 2016, MS Clustering, SQL 2016, Access, Oracle EBS, Hyperion Enterprise, ERP applications (PeopleSoft, JDE E One, Sage, SAP, MAC-PAC XE, QAD,), Lotus Notes, Citrix, Terminal Server, SCCM 2016, MicroStation, AutoCAD, Tivoli, Remedy, CA Unicenter, McAfee ePO, Foundstone, WebEx, Visio, Clarity, MS Project, Primavera, SolarWinds, Netreo, IMMIX, Milestone
Telecommunications: IP PBX, ACD, SIP trunking, Nortel PBX, Avaya S8700, VoIP, CMS, TelePresence, Cisco Unified Communications, BlackBerry
Project Management: Agile, PMBOK, ITIL, SDLC, JAD, RAD, Waterfall, WBS, Clarity, MS Project, Primavera
Member of the Project Management Institute