Customer Service Sales

MICHAEL SMITH

*.*********@*****.*** 415-***-**** Santa Cruz, CA linkedin.com/in/michael--smith Summary of Qualifications

• Leadership skills obtained through management and education.

• An employee whom is a proven dependable asset to the team.

• Capable sales person with a drive for customer service and surpassing quotas.

• Computer Skills: Microsoft Excel, Access & PowerPoint; SQL, Visual Studio, and Stata Education

B.A. in Business Management Economics

University of California, Santa Cruz

(Graduating March 2019)

Construction

Carpentry Apprentice June 2018 – Present

Employment under master carpenter, Santa Cruz County, CA

• Projects require a high level of consistent accuracy in, troubleshooting, measuring, and installation.

• Building interior load-bearing walls before installing drywall including mudding, taping and sanding to finish.

• Performed basic electrical installation consisting of wiring, lighting and outlet fitting.

• Installation of retaining walls including support beams and rebar. Business Experience

Store Manager Oct. 2012 – Aug 2017

House of Dog Grooming, San Anselmo, CA

• Ensured the business ran efficiently and profitably by assembling a team of strong-minded autonomous individuals.

• Managed a group of 5 employees, while delivering them daily and weekly tasks.

• Utilized a management style centered on professionalism and business development, which resulted in greater financial success for the business.

• Created a cohesive group that communicated, respected, and guided one another toward success.

• Submitted weekly payroll, handled business financials (i.e., banks accounts), and consulted with the contracted accountant to produce accurate bookkeeping.

• Tasked with overseeing inventory and the purchasing of supplies. Sales Associate April 2011 – Feb. 2012

Macy’s, San Rafael, CA

• Delivered exemplary customer service by sharing product insight.

• Regularly exceeded daily and weekly department sales goals.

• Utilized P.O.S. systems to perform sales and lookups.

• Organized merchandise to be ascetically pleasing.

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