Customer Service Active Directory

Farhad Sadikhov

Sampley Way ****

Houston,TX ****2

832-***-**** ******.*******@*****.***

IT Specialist and System Administrator / IT infrastructure Lead

USA GreenCard holder

A top-performing and solution-driven IT Specialist and System Administrator with 7 years of dynamic experience in the Helpdesk, System Administration and Analysis. A proven expert with the ability to identify problem areas and guide staff in the collaborative implementation of corrective actions. Instrumental in streamlining the processes, increasing efficiency, and providing technology based solutions. Consistent and precise project planning and execution, with a goal oriented approach that ensures efficiency, success and perfection. Demonstrated ability to prioritize tasks and complete them in a timely fashion thereby producing positive results. Versatile and target oriented with winning mentality. Participated in a lot of IT projects.

Areas of Expertise

IT Infrastructure Development

System Administration/Analysis

Data Management/Configuration

Customer Service/Support

Advanced Project Management

Technical Team Leadership

Effective Time Management

IT Security Operations

Communications Skills

Troubleshooting Skills

Interpersonal Skills

DRP/TIP

Professional Experience

UNIBANK

Head of the Operating Systems Division Jan2018-July2018

Division consist of Windows\*ix\Virtualization\Backup Administrators

Organize the operation of the Operating System Management Department in order with ITIL best practices and strategic IT principles and policy guideliness

Divide the work among the specialists of the Operations Management Division

Responsible for the normal functioning of the Bank's server equipment and data storage equipment.

Creates a technical assignment for server equipment and data acquisition equipment

Supervises software installation and maintenance of the software received by the Bank

Responsible for launching server equipment and data storage equipment. The recruitment phase includes the installation of the operating system and its application modules.

Controlling the backup

Takes actions to eliminate interruptions in server hardware and software applications

Provide initiatives and interest, and put forward their suggestions on reducing the number of measures to improve the form, method and condition of the work.

Key Projects Accomplished:

Migration infrastructure to a new infrastructure- Migrate all physical and virtual infrastructure to new Infrastructure in main and disaster recover center with minimum downtime.

PCI/DSS – Succesfully passed international IT AUDIT for the bank

Upgrading virtual infrastructure – upgraded the virtual infrastructure from 5.5 to 6.5. Made a new virtual infrastructure.

UNIBANK Jun 2013–Dec2017

ICT/Systems & Databases/Windows Systems Administrator

Skillfully install, configure, maintain and support MS Windows Server operating systems family and vMware Virtualization. Manage Active Directory environment. Support system applications.

Actively involved in Microsoft Exchange 2010/2013/2016 /DAG, Lync 2010, Backup and Recovery (HP data protector, Veeam for VmWare), HP 3par/HP-EVA/HP MSA data storages administration and Storage administration.

SAN Administration

VMware 5.0/ 5.5/ 6.5

Monitoring tools as SCOM, Nagios

Administration of physical servers, physical SAN switches and all physical infrastructure.

Sharepoint Administration

Expertly monitor and analyze systems load and performance. Plan and perform preventive maintenance works. Provide 24X7 on call/online support for mission critical systems. Troubleshoot system & software problems.

Meticulously perform regular backups of system and configurations files. Report on system statuses, failures, violations, performed preventive actions. Implement new services.

Key Projects Accomplished:

Migrating/upgrading domain controllers-Upgrade Domain and Forest functional level, upgrade domain controllers/DNS/DHCP/CA)

Upgrading vmware to 5.5 - Creating and configuration HA and storage DRS cluster

New data reserve centre – Building new DR site. Replicating all business critical services to that site. Virtual and physical infrastructure were successfully replicated. Tested.

New data center for processing – Building new data center for card processing. Installing new servers with virtual infrastructure. Installing and configuring SAN area including switches and storage. Replicating to DR site. Implementing test environment.

THE LANDMARK HOTEL BAKU Nov 2011–Jun 2013

IT/Operator, IT/Help Desk Engineer, IT/Administrator

Built and tunined network. Supported network devices. Engaged in network and users support, LAN, WAN, DHCP, VPN, and DNS, hotel programs support and administration.

Key Projects Accomplished:

Implementation new “TRAKO” system to Health Club – New system for health club of the hotel that gave to the hotel big choices of reports. New card system in the HC.

Migrating restaurant software Micros to the latest version - Migration of software and hardware to the latest version. A lot of fixed bugs. New report system. User-friendly interface.

Reconfiguring existing network structure- Dividing the network to employers network, hotel guests network, and wifi network. Making the network secure with the help of new switches.

Military Service Oct 2011–Oct 2012

Squad Commander, Artillery Services

Education & Training

UDEMY2018- ITIL v3 (in progress)

UDEMY 2018- SCOM course

UDEMY2018- SCCM course

Softline 2016, Exhange 2013 20342b course

SoftLine 2014, VMware - VMware vSphere: Install, Configure, Manage [V5.5]

SoftLine 2010, Windows Server 2008 R2 Active Directory, Windows Server 2008 R2 Network Infrastructure, Configuring, Windows Server 2008 R2 Server Administrator

Automation and Remote Control”, Faculty “Automation of Manufacturing Processes, Azerbaijan State University of Oil and Industry 2011

Technical Acumen

Shell scripting, MS Windows Servers, HP-3PAR, HP EVA,HP MSA.SCOM,SCCM,vSphere/VMware cluster, Cluster datastores, NAS, NFS, DMZ, Nagios, FTP, AD, GP, DNS, DHCP, File Server, MS Exchange, Lync (Skype for business),SAN, Physical Servers, Networking, Infrastructure.

Languages

English: Intermediate, Azerbaijan: Intermediate, Russian: Native Turkish: Intermediate

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