Hong-Diep Denise Le Houston, TX ***** Mobile: 817-***-**** E-mail: ac8c7b@r.postjobfree.com

OBJECTIVE:

A competent, dedicated analytical, progressive and adaptable individual interested in pursuing a software/product position that allows me to use my interpersonal, IT savvy, team player and customer service skills to benefit project goals.

EXPERIENCES

United Flooring & Construction Orlando, FL 2017-2018

Contract Project Manager

Oversee and direct construction projects from conception to completion

Reviewing the project, planning, and effectively schedule tasks, meet deadlines and follow a budget

Select tools, materials and equipment, and track inventory

Prepare for, and lead meetings, between departments

Review the work progress on the daily basis

Plan ahead to prevent problems and resolve any emerging ones

Analyze, manage and mitigate risks

One Call Care Management, Inc. Houston, TX, 2011 – 2017

Interpreter

Served as a Vietnamese/English interpreter for clients during clinic hours to aid communications between physicians, hospitals, and patients

Developed and maintained customer portfolio and customer relationships

Interacted with and interpreted for clients from different socio-cultural and economic backgrounds

Travis Young Law Firm Fort Worth, TX 2005 – 2010

Paralegal/legal assistant

Actively managed all aspects of the office operations which included all incoming/outgoing calls, correspondences, and maintained highly complex clients’ files

Scheduled appointments, court appearances, and depositions

Collected/compiled information in preparation for lawsuits

Collaborated with clients to discuss contractual agreements, legal matters

Maintained the sustainability of applications, obtained and reviewed supporting documents, adhere to deadlines

Teleplan International, NV Irving, TX 1998 – 2005

Lead PC desktop support

Provided support to ~50 end users related to hardware, software, peripherals, LAN components

Proactively resolve customer problems with computer operating systems, applications, and hardware

Trained and assisted technicians in troubleshooting and repairing laptops/desktops

Skilled in conducting research, analyzing data, and solving issues

Operated under close time constraints and strict quality standards while meeting or exceeding an aggressive production schedule

Hong-Diep Denise Le Houston, TX 77041 Mobile: 817-***-**** E-mail: ac8c7b@r.postjobfree.com

EDUCATION

University of Houston-Downtown

Bachelor of Business Administration in Enterprise Information Systems

Graduated Magna Cum Laude, Cumulative GPA: 3.76, Major GPA: 3.55

ACTIVITIES

2013 – Current The National Society of Leadership and Success (member)

Invited to academic achievement programs

Completed step-by-step program to build leadership skills on and off campus

Engaged in activities and programs to establish leadership skills among peers, to motivate drive and self-worth, and to strengthen interpersonal skills among others associates

Keynote speakers, success coaches, and online resources were provided

2016 - Current Beta Gama Sigma (member)

Invited to academic standing award

2013 - Current Honor Society (member)

Invited to academic standing award

RELEVANT CLASSWORK

Foundations of Information Systems, Information Systems, Development Processes, Systems Analysis and Design, Web Technologies, Information Technology Infrastructure, Knowledge of Data & Information Management, Enterprise Architecture, Information Systems Project Management, and Information Systems Strategy, and Management & Acquisition

PROJECTS

Statistics - used math skills/formulas to project trends.

Operations & Supply Chain Management - critical thinking involving the analysis of numbers, trends, and data to form conclusions based on the findings.

Accounting - worked with large amounts of data, facts, figures, and number crunching.

Project management - created budget, timelines, task assignments, collaborations to complete projects.

SKILLS

Microsoft Office, pivot tables, VLOOKUP, SAP, Dreamweaver, SQL. Bilingual in Vietnamese/English

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